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NENA Response to NBC Today Show Segment on 9-1-1 System

The following appeared on the NENA web site:


To Whom It May Concern,


On Thursday, January 7, NBC’s Today show ran a segment entitled, “911 [sic] Emergency: Are Operators Ready for Your Call?” Like anyone who saw this report, my heart goes out to Ms. Cantrell and her family. The loss of a child, especially one as young as Matthew, is every parent’s worst nightmare. Mr. Rossen’s report highlighted a number of the most pressing issues facing 9-1- 1 today, including insufficient training requirements and standards, the raiding of state 9-1-1 funds, and a lack of strong coordination and oversight at both the state and federal levels.


However, I regret that the story did not adequately represent the reality of 9-1-1 service in this country. Americans have come to expect a high quality of service when dialing 9-1-1, and rightly so; the public’s expectations have been generated because our nation’s emergency communications professionals have provided the public they serve with reliable, consistent, timely, and professional service literally billions of times since the nation’s first 9-1-1 system was implemented just more than forty years ago.

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9-1-1 Honor Awards Announced

 Washington, DC — The E9-1-1 Institute, the National Emergency Number Association (NENA), the Association of Public-Safety Communications-Officials (APCO) International, the National Association of State 9-1-1 Administrators (NASNA), and the 9-1-1 Industry Alliance (9IA) announced the opening of nominations for this year’s Seventh (7th) Annual Honor Awards ceremony. The organizations, representing 25,000 members in every state in the Nation, hold the awards ceremony each year where heroes and leaders in the 9-1-1 field are jointly honored by both the E9-1-1 Institute and the Congressional E9-1-1 Caucus.
This year’s ceremony will be on Tuesday, March 16th, 2010. The Co-Chairs of the Congressional
E9-1-1 Caucus are invited to present the awards. Heroism and leadership activities throughout the year of 2009 will be considered for the awards.
 

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9-1-1 Magazine - Nov-Dec 2009

   


Focus:  2010 Public Safety Resource Guide / Integrated Critical Information



• Gang Violence – Trends and Tactics for Response & Prevention
The 2nd segment of our exclusive 3-part Special Report looks at trends in gang violence in New York City and the east coast: what police – and dispatchers – need to know about keeping gang violence under control in their communities
• Next Generation 9-1-1: Interoperability is the key
 How IP will interconnect your PSAP systems for mission critical success
• Radio Communications and Training: The human factor
What will work best for your agency
• The Raiding of 9-1-1 Funds
 Where Has the Money Gone – and Why
• De-Escalating a Volatile Situation
 Critical Skills for the Communicator
• 2010 Resource Guide
Our Annual Listing of Public Safety Communications Resources, Products, Suppliers, and Services

 
Missouri Dispatch Center Mourning Loss of Co-Worker

Audrain County (MO) E-911 Joint Communications lost a dispatcher to suicide on Christmas Eve. The 23-year-old dispatcher left behind a 1 year old son, family, friends, and co-workers. All of the Joint Communications staff and public safety officials in Audrain County are mourning the loss, especially the dispatchers who handled the frantic 9-1-1 call and those who responded to the scene after his body was discovered. Prayers and support are appreciated. Anyone wishing to send condolences can direct them to the PSAP. Condolences for the family will be passed on to the family.


Daniel G. Barnett
Assistant 911 Director
Audrain County E-911
PO Box 415
Mexico, MO 65265

 
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