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Featured Video

RAW AUDIO: Roanoke City dispatchers only ones to catch firefighter mayday call

“Because of the loud, stormy conditions on scene and the transmission which was described as 'faint,' dispatcher Jessica Graybill was the only one to hear the mayday..."  Read more...



Featured Columnists


9-1-1 Center Staffing & Standards: Stop Pointing Fingers and Give Us a Hand!

by Barry Furey
Unfortunately, when centers are barely adequately staffed to meet the challenges of a slow day, it doesn't take much to tip the delicate balance between promptness and delay...[continue reading]


What Your CAD is Missing

by Matt Dean, Mark43

While officers respond to a variety of disturbances each year, they typically enter each of these situations blindly and without the information necessary to distinguish if the call has the potential to turn violent. Providing this information before an officer reaches a scene is not just a valuable tool, but arguably the duty of a modern dispatch system...  [continue reading]

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Editor's Desk


September 11th 2016: Fifteen Years of Reflection & Remembrance

In recognition of the 15th anniversary of that awful Tuesday in America, I’m sharing below my immediate post-9/11 reactions as a remembrance and as a reminder that the excellence of the responders and telecommunicators at the heart of 9/11 should be the goal of all 9-1-1 emergency dispatchers all the time. The quality of our work is punctuated by the fact that if we do less than the best 100% of the time, someone’s life will be at stake. Few other office jobs outside of the military come with that kind of burn of responsibility.   [Read more]




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