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Pasco County, Fla., Upgrades to Next Generation-Ready 9-1-1 Call Processing Solution from PlantCML

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The Pasco County, Fla., Emergency Communications/9-1-1 Center recently upgraded its emergency call centers to the next generation 9-1-1 (NG9-1-1) call processing solution, Sentinel® Patriot®, and management information system (MIS) solution, Aurora®, from emergency communications leader PlantCML®, an EADS North America company, through communications system provider, AK Associates.

“We decided to upgrade our existing system to meet the technological demands of the community, which is steadily utilizing advanced telecommunications devices,” said Elmer Holt, 9-1-1 coordinator, Pasco County Emergency Communications. “Plus, the geo-diverse Sentinel Patriot solution allows for our emergency call centers to operate individually and support the surrounding call centers should that be necessary.”

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The geo-diverse Sentinel Patriot solution will allow the emergency call centers in Dade City, New Port Richey, Port Richey and Zephyrhills to maintain autonomy while giving their call takers full mobility to provide remote assistance, share information, access data sources and connect with each supporting agency.

“The recent upgrade from one of the PlantCML legacy call processing products to the NG9-1-1 Sentinel Patriot and Aurora solutions in Pasco County’s emergency communications centers shows the leadership and proactive approach the county has taken to better serve its citizens and visitors,” said Carlos Avila, vice president of sales, PlantCML.

PlantCML, along with AK Associates, completed the installation for the 45 call taker positions in the county on October 19, 2010.

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“Pasco County’s transition to Next Generation 9-1-1 has come to a successful conclusion. It has been a pleasure working in concert with the County staff. There is no better feeling than finishing a project of this magnitude and knowing that everyone involved gave 100 percent to achieve our common goal,” said Kerry J. McCarthy, project manager, AK Associates.

The Sentinel Patriot solution is a robust, state-of-the-art software solution developed to accommodate the physical and functional specifications of today’s emergency call centers yet be flexible enough to adapt to tomorrow’s needs. It is based on a distributed Internet Protocol (IP) architecture, featuring a fully integrated PBX with redundant servers and no single point of failure. It also offers a full suite of computer telephony features that include automatic call distribution (ACD), automatic number identification (ANI) and automatic location identification (ALI) capabilities.

Integrating the Sentinel Patriot solution with the Aurora MIS solution will improve the effectiveness of Pasco County’s 9-1-1 services by enhancing management’s ability to gather, organize, data mine and report on call center metrics. It includes advanced reporting options that can be customized to fit specific needs and ad hoc reporting requirements. The Aurora solution improves efficiencies in staffing, standard operating procedures and information management.

For more information, see: www.plantcml-eads.com

- Corporate News/9-1-1magazine.com (via Plant/CML, Dec. 16, 2010)

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