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9-1-1 Magazine: Managing Emergency Communications

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Communications Dispatcher Port of Portland OR

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POSITION: Communications Dispatcher

SALARY:

$23.55 - $30.24 Hourly
$48,973.60 - $62,907.52 Annually

 

OPENING DATE: 05/11/15

 

CLOSING DATE: 05/29/15 05:00 PM

 

GENERAL INFORMATION:

The Port of Portland is currently seeking a certified Communication Dispatcher for lateral transfer to the Port of Portland Emergency Communications Center.

 

SUMMARY OF ESSENTIAL RESPONSIBILITIES:

  • Receive information and dispatch personnel involving police, fire, medical and other public safety incidents.
  • Receive information and dispatch personnel involving airport operations, including airside, landside, and maintenance.
  • Monitor numerous radio talk groups and phone lines, and relay information as necessary.
  • Act as liaison to multiple agencies to facilitate communications during emergency and/or complex events.
  • Access and operate several computer systems including computer-aided dispatch, fire alarms, security, and law enforcement data systems.
  • Monitor security surveillance cameras for perimeter gates, terminal doors, security checkpoints, numerous areas of the airport terminal, garage, and roadways, and take appropriate action as necessary.
  • Receive phone calls from public requiring assistance and provide customer service by answering questions, recording information and directing callers to appropriate personnel.
 

MINIMUM REQUIREMENTS:

  • Minimum of two years of current experience in a 911 emergency communications center or airport communications center is required.
  • Experience with computer aided dispatch (CAD) system is required.
  • Currently certified or eligible to be certified within one year as a Telecommunicator and Emergency Medical Dispatcher (EMD) is required.
  • High school diploma or equivalent is required.
  • Fully proficient with Microsoft Office applications.
  • The successful candidate must be able to meet requirements of DPSST (Department of Public Safety Standards and Training) within the probationary period of employment.
  • Ability to obtain and maintain eligibility for unescorted access to secure areas of the airport is required.
 

SKILLS AND ABILITIES:

  • Excellent verbal and written communication skills.
  • Minimum typing speed of 35 words per minute.
  • Ability to multi-task, listen and paraphrase effectively.
  • Sound problem solving and reasoning skills.
  • Strong interpersonal and customer service skills.
  • Ability to:
    • pass a comprehensive background check, pre-employment drug test, psychological evaluation, and medical examination.
    • work overtime, holidays, weekends, and flexible
      shifts other than usual schedule.

ADDITIONAL INFORMATION:

  • EEO/Affirmative Action Policy Statement: The Port of Portland is dedicated to maintaining and improving a work environment, which extends equal opportunity to all individuals, regardless of their race, color, sex, age, religion, national origin, marital status, veteran status, disability or sexual orientation. Employment decisions shall be made in such a manner as to further the principle of equal employment opportunity and to comply with state, federal and local laws. We affirm through this policy statement our continuing commitment to the principles of nondiscrimination and affirmative action.
  • Veterans’ Preference: Under Oregon law, qualified veterans may be eligible for veterans’ preference when applying for Port of Portland positions. If you are a veteran and would like to be considered for a veterans’ preference for this job, please provide the qualifying documents as instructed during the application process.
  • Background Checks and Drug Testing: The Port of Portland will conduct drug testing and/or criminal & financial background checks on positions that have been identified as safety sensitive or Purchase Card Industry compliant.
  • ADA Accommodation: Accommodations will be considered for applicants or candidates with a qualifying disability that prevents them from participating in this process. Accommodations will be made where the Port can reasonably do so without imposing an undue hardship on the business or compromising the integrity of the recruitment process. An applicant with any disability who believes that he or she needs an accommodation should contact Human Resources at 503.415.6539
 

APPLICATIONS MAY BE FILED ONLINE AT:
http://www.portofportland.com

7200 NE Airport Way
Portland, OR 97218
503-415-6400

hrjobapp@portofportland.com

Position #0000100395
COMMUNICATIONS DISPATCHER
BP

 

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