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Marana Police Department First in County to Implement Managed 9-1-1 Service Solution

Date: 2017-06-19
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Airbus DS Communications and CenturyLink begin implementation of Next Generation 9-1-1 managed service solution in Arizona


Marana Police Department, serving the City of Marana, a suburb of Tucson, is the first public safety answering point (PSAP) in Pima County to cut over to a managed service solution for 9-1-1 emergency calls. The solution is available to the state’s PSAPs to upgrade to Next Generation (NG) 9-1-1.

The new service, NG9-1-1 Managed Service Solution is provided by CenturyLink, along with network capabilities, and Airbus DS Communications is providing the VESTA® 9-1-1 call handling system.

By utilizing a managed service solution, the Marana Police Department now has access to the latest public safety technology and around-the-clock monitoring in a cost efficient and operations-friendly model. The Marana Police Department, a six-position PSAP serving more than 40,000 residents over 127 square miles, won’t have to worry about maintaining equipment or keeping up with the ever-evolving pace of technology. Instead, it will have the latest system hardware and software along with 24/7 monitoring and maintenance.


With the VESTA® system, the Marana Police Department is also outfitted with advanced mapping and analytics capabilities and an intuitive user interface to help Calltakers respond to calls more quickly and efficiently. Once fully enabled, the VESTA 9-1-1 call handling system will allow Calltakers to move between different PSAPs on the same regional system as needed and begin work immediately with a familiar and personalized user interface.

Once Pima County’s seven remaining PSAPs migrate to CenturyLink’s Managed NG9-1-1 Service Solution, the county will be able to take advantage of cost and operational efficiencies as a single robust regional network.

“We were very eager to be the first PSAP in the county to adopt this new solution and take the first step in becoming next generation ready,” said Sheila Blevins, Pima County 9-1-1 Coordinator. “It was by far the easiest cutover I’ve experienced in my 30 years in public safety. Now, we have peace of mind knowing that Airbus DS Communications and CenturyLink are monitoring and updating our hardware and network 24/7. We have also opened the door to future possibilities such as text-to-9-1-1 and video capabilities.”

For more information, see:

- Corporate News/ (via Airbus DS Communications, 5/31/17)


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