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Frost & Sullivan Commends Airbus DS Communications for Adding High Value to the NG9-1-1 Market with its VESTA Solution Suite

Date: 2016-11-09
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Based on its recent analysis of the Next-Generation 911 (NG9-1-1) contact handling solution market, Frost & Sullivan recognizes Airbus DS Communications with the 2016 North American Frost & Sullivan Company of the Year Award. Airbus DS Communications’ flagship VESTA® product suite is the most comprehensive NG9-1-1 solution in the market. The company has evolved beyond merely plugging the gaps left by traditional carriers to become a competitive local exchange carrier in its own right. In addition to call handling, it delivers transportation network and routing/database services, providing customers with a comprehensive transition strategy from legacy systems to a unified NG9-1-1 system.

“Airbus DS Communications’ solutions are easily shareable and remotely manageable, and replace repetitive software configurations at individual workstations,” said Frost & Sullivan Senior Industry Analyst, Brendan Read. “The solutions are flexible, with an open architecture that can accommodate geodiversity, cut costs, and eliminate the need for traditional siloed private branch systems.”

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Meanwhile, in response to the Megatrend of Big Data, it rolled out the VESTA® Analytics solution. This solution captures data regarding call counts, transfer averages, trunk and line utilization, and other customizable variables. It reports the information in an easy-to-use searchable engine, enabling tracking and modeling for future operations by administrators. Similarly, the VESTA® Router solution for advanced call routing replaces aging systems with a solution that provides IP Selective Routing and then allows an upgrade to a full i3 emergency service-routing proxy and emergency call-routing function.

Other value-added functions include the VESTA® SMS solution, which integrates text with 911 services, since users are increasingly employing text-based communication. Airbus DS Communications’ systems support emerging multimedia capabilities, and can receive and pre-interpret content and display it to public safety answering points (PSAPs) agents in immediately actionable formats.

For more information on VESTA, see:

- Corporate News/ (via Airbus DS Communications, 11/7/16)

Dispatcher Photo © Airbus Defence and Space



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