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Frost & Sullivan Commends Airbus DS Communications for Adding High Value to the NG9-1-1 Market with its VESTA Solution Suite
Based on its recent analysis of the Next-Generation 911 (NG9-1-1) contact handling solution market, Frost & Sullivan recognizes Airbus DS Communications with the 2016 North American Frost & Sullivan Company of the Year Award. Airbus DS Communications’ flagship VESTA® product suite is the most comprehensive NG9-1-1 solution in the market. The company has evolved beyond merely plugging the gaps left by traditional carriers to become a competitive local exchange carrier in its own right. In addition to call handling, it delivers transportation network and routing/database services, providing customers with a comprehensive transition strategy from legacy systems to a unified NG9-1-1 system.
“Airbus DS Communications’ solutions are easily shareable and remotely manageable, and replace repetitive software configurations at individual workstations,” said Frost & Sullivan Senior Industry Analyst, Brendan Read. “The solutions are flexible, with an open architecture that can accommodate geodiversity, cut costs, and eliminate the need for traditional siloed private branch systems.”
Meanwhile, in response to the Megatrend of Big Data, it rolled out the VESTA® Analytics solution. This solution captures data regarding call counts, transfer averages, trunk and line utilization, and other customizable variables. It reports the information in an easy-to-use searchable engine, enabling tracking and modeling for future operations by administrators. Similarly, the VESTA® Router solution for advanced call routing replaces aging systems with a solution that provides IP Selective Routing and then allows an upgrade to a full i3 emergency service-routing proxy and emergency call-routing function.
Other value-added functions include the VESTA® SMS solution, which integrates text with 911 services, since users are increasingly employing text-based communication. Airbus DS Communications’ systems support emerging multimedia capabilities, and can receive and pre-interpret content and display it to public safety answering points (PSAPs) agents in immediately actionable formats.
For more information on VESTA, see: www.airbus-dscomm.com
- Corporate News/9-1-1magazine.com (via Airbus DS Communications, 11/7/16)
Dispatcher Photo © Airbus Defence and Space