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EarthLink Selects Bandwidth to Deliver its Nationwide 9-1-1 Services
Bandwidth, one of the nation’s leading communications technology companies, has announced that EarthLink will utilize Bandwidth’s nationwide Emergency Services network to manage 9-1-1 routing for all of its business and residential endpoints nationwide.
As one of the nation’s leading managed network and cloud solutions providers for multi-location businesses, EarthLink needed a provider that could offer a nationwide 9-1-1 network, delivered in a cost-effective, efficient and seamless fashion. By working with Bandwidth to manage its 9-1-1 services across the country, EarthLink is now able to collapse multiple databases into one, thereby freeing up more resources to focus on customer satisfaction and other core business goals.
With the 9-1-1 landscape continuing to evolve, more companies are leveraging Bandwidth’s expertise in emergency services, allowing them to focus more resources on other pressing issues, such as customer acquisition, retention and engagement.
This deal marks a major expansion of the Bandwidth-EarthLink relationship, as Bandwidth has provided 9-1-1 services to the company in various capacities since 2010.
“9-1-1 call handling is a critical component of all of EarthLink’s voice services, including both TDM and VOIP applications,” said John Dobbins, EVP of Network Operations, EarthLink. “Bandwidth’s solution meets all of the public safety requirements for our customers and also allows us to deploy the next-generation IP voice applications that our customers demand.”
For more information on Bandwidth, see www.bandwidth.com
- Corporate News/9-1-1magazine.com (via Bandwidth, 10/23/14)