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Carousel Industries Answers the 9-1-1 Call for Manatee County’s Public Safety Communications

Date: 2016-04-15
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Gulf Coast Community Upgrades
Emergency Call Handling System

Carousel Industries, a leading provider of communication and network technologies and managed services, recently completed a significant upgrade in Manatee County, Fla. to provide the county and its residents with a next-generation 9-1-1 call processing solution. Based on their 9-1-1 system knowledge and support expertise, Manatee County selected Carousel to strengthen public safety communications and capabilities in the community.

The Manatee County emergency communications system comprises four public safety answering points (PSAPs), which serve the area’s 350,000 residents. In total, the county has approximately 45 call taking positions that process more than 250,000 emergency calls annually.


“Carousel Industries helped us develop a new overall blueprint for public safety communications and ensured a fast and seamless implementation,” said Bob Smith, Director of Public Safety, Manatee County Government. “With the new emergency call handling system, we have significantly upgraded and enhanced our ability to deliver superior public safety services to Manatee County residents.  Seconds literally save lives, and we can now respond faster and with greater precision thanks to our new 9-1-1 systems.  We are confident that we can continue to provide dependable and responsive service to our community now and into the future.”

Carousel has established itself as a major national partner with Airbus DS Communications, having selected its VESTA/Sentinel 4 system establishes the new benchmark for NG9-1-1 call taking as Carousel’s NG9-1-1 solution provider for public safety clients. This exclusive relationship provides all the benefits that come from focusing on a single best of breed offering while working in exceptionally close relationship with the selected solution provider.

VESTA 9-1-1 photograph courtesy of Airbus DS Communications

With this new system, Manatee County 9-1-1 can provide faster and more accurate emergency services, leading to less dropped calls, faster deployment of emergency service providers – ultimately saving lives.  Dispatchers will start receiving text messages and, eventually will be able to receive photos and videos from cell phones. New legislation will have to be in place for this new functionality, but once in place, Manatee County is poised to immediately take advantage.

Carousel Industries has handled maintenance and support for Manatee County since late 2014. It was awarded the contract for the replacement of Manatee County’s legacy 9-1-1 call handling system in 2015 and developed the complete roadmap for the next-generation 9-1-1 system implementation. Carousel specified the hardware and software solutions for the Manatee project and handled implementation, installation, project management and support.

About Manatee County’s New 9-1-1 System
The new 9-1-1 system is geo-diverse, with the four separate locations supported by two systems that can operate the entire 9-1-1 network independently should one fail during large-scale emergencies, such as hurricanes.  It also now has a more easily managed real-time failover capability should that be required. Also, the system features an intuitive user interface, which makes it easy for call takers to quickly change locations, monitor and respond to calls in queue, countywide. Finally, the new system provides Manatee County to add next-generation technologies and capabilities such as analytics, body cameras for first responders and more comprehensive, sophisticated video surveillance systems,

For more information about Manatee County’s Emergency Communications System, see

For more information on Carousel’s Public Safety Practice, please visit:

- Corporate News/ (via Carousel, 4/15/16)



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