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Counties of Southern Illinois (CSI) First Operating Next Generation 9-1-1 System in Illinois

Date: 2015-07-20
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NG-911, Inc. is pleased to announce that the Counties of Southern Illinois (CSI) has completed the first regional project in the state of Illinois to take live traffic over the first IP-based, “i3 Next Generation” emergency communications system, in Illinois.  The designation of “i3” means this system has state of the art design and configuration, resulting in an improved and more intelligent and reliable emergency communications system.  The prime contractor on the project, NG-911, Inc. is also the 9-1-1 System Provider for CSI. ”This is a first of its kind 9-1-1 system in Illinois and really the entire United States,” said Michael Ramsey, President of NG-911, Inc. “CSI has blazed the trail nationally on this one.” 

For more than four years, NG-911, Inc. has been working with the Counties of Southern Illinois (CSI), an organization comprised of thirteen (13) counties and one (1) municipality in southern Illinois.  The Next Generation project will upgrade the older analog telephone network architecture to a 21st century IP-based architecture.  Bart Lovett of OnPoint, LLC, who served as Project Manager for NG-911, Inc., indicated, “This is a huge improvement for the citizens of Illinois in the CSI footprint and we are appreciative of all the hard work that went into this project from all the outstanding individuals  involved on the project team.” 

The final completion of the regional project occurred when the last four counties were connected to the regional system.  The conversion to the Next Generation 9-1-1 system began in December of 2014 with Jackson County and was followed in January of this year by Saline, Gallatin, Union, Williamson and the City of Marion.  Perry County was connected in February, followed by Johnson, Pulaski and Alexander.  The last four counties, Clay, Richland, Wabash and White were completed in late June. 

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The IP-based architecture, called Next Generation 9-1-1, will meet the present day and future needs of the citizens of southern Illinois, ultimately serving approximately 395,000 people. Next Generation 9-1-1 will capitalize on advances in information and communications technologies, enabling those in need of help to call 9-1-1 with more reliability and functionality. Most importantly, this IP-based architecture provides more flexibility, reliability, and resiliency than the legacy circuit-switched 9-1-1 system.

According to CSI Project Manager, Randy DeMent, “Over eight years ago we realized that 9-1-1 systems had outlived the circuit-switched based networks that have provided 9-1-1 call delivery for the last twenty five years.  New technologies and consumer expectations were leading the way.  There could only be one choice, transition to this new IP architecture.”


NG-911, Inc. was the principal vendor selected to lead the project.  NG-911, Inc., is a prominent provider and integrator of Next Generation 911 Systems.  In addition to being the prime contractor for the project, NG-911, Inc. will provide on-going services to each of the counties as the 9-1-1 Service Provider.  In 2012, NG-911, Inc. became the first non-telco to be certificated by the Illinois Commerce Commission as a 911 Service Provider. 

For more information, please visit

- Corporate News/ (via NG-911.Inc, 12/12/15)


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