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Emergency CallWorks NG9-1-1 Call Management and Mapping Selected by Tuscaloosa County (AL)

Date: 2014-01-31
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New System will Improve Emergency Response, Streamline Operations and Lower Total Cost of Operation

Tuscaloosa County, the second-largest county in Alabama by area and sixth-largest by population, has selected Emergency CallWorks (ECW) to supply advanced 9-1-1 call management and call mapping. The new system, built to meet and exceed the latest Next Generation (NG) 9-1-1 standards, will help improve emergency response, streamline and consolidate operations and lower the county’s total cost of operation and technology.

The new NG 9-1-1 call management solution will be deployed with the capability to service all of the existing Public Safety Answering Points (PSAPs) within Tuscaloosa County. There are 33 public safety agencies, including eight police, 23 fire and two EMS agencies across the county.

"Public safety will be enhanced for Tuscaloosa County by implementing this new 9-1-1 technology that will improve our emergency response capabilities and expand services for the citizens of our community,” said Rod Coleman, Director of Tuscaloosa County 9-1-1 Communications District. “We are upgrading to integrated call taking and call mapping software from Emergency CallWorks that utilizes the latest in technology such as Voice over Internet Protocol (VoIP) and geo-diverse, redundant hosting. We will be able to consolidate technology, reduce maintenance cost and add more operational continuity across the county for large-scale emergencies.”

The ECW 9-1-1 call management solution provides users with a more intuitive, web browser-based interface to manage calls. The software is built to allow faster innovation, more scalability, lower cost, fault tolerance and needs substantially less hardware than typical emergency call taking systems. The solution will be deployed in an easily scalable, geo-diverse, multi-site environment with flexibility and capacity to handle community growth, consolidation strategies and geographical or disaster recovery situations.

Coleman added, “We had ambitious goals to improve our 9-1-1 system to cutting edge capabilities, with the same level of capabilities being used by some of the very largest counties in the country while reducing our costs. We are very excited to have found a solution that met our lofty goals. We believe we will be ready to meet the functionality and technology demands of our citizens not just today but well into the future, while lowering costs for Tuscaloosa County taxpayers.”

ECW provides emergency call taking, mapping, incident management and decision support software solutions for small rural PSAPs and large multi-site operations across the country. “We are excited to be addressing needs here locally in Alabama,” stated Craig Parker, CEO of Emergency CallWorks. “With the addition of Tuscaloosa, we now serve several of the largest counties in Alabama including Baldwin, Jefferson and Shelby counties.”

For more information, visit

- Corporate News/ (via Emergency CallWorks, 1/22/14)




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