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Motorola Solutions & Intrada Upgrade Burke County, NC with Latest NG9-1-1 Dispatching Technology
Motorola Solutions, Inc. and Intrado announced the future implementation of an Advanced 9-1-1® (A9-1-1®) system in Burke County, N.C. This system includes MCC 7500 Dispatch Console’s and enables a migration path to the NG9-1-1 emergency call taking solution being developed alongside Intrado. It also sets in motion the eventual migration to a full NG9-1-1 system to support text-to-9-1-1 capabilities.
The new A9-1-1 system gives Burke County the ability to transfer 9-1-1 calls, along with associated location information and other data, between different county systems seamlessly over an IP system and implement a back-up call center from multiple locations in case of an emergency. The system will effectively cut down response times by minimizing the time it takes for a call to come in to the dispatch center while giving the Burke County dispatch operations center a technological upgrade.
“The current 9-1-1 infrastructure was designed more than 50 years ago and has reached its capacity for transitioning in to the next phase of 9-1-1 technology,” said Candy Strezinski, 9-1-1 Director, Burke County Dispatch Center. “Motorola Solutions’ MCC 7500 Dispatch Console provides us with a number of benefits, including direct access to the VIPER master site providing additional information to the dispatchers leading to improving delivery of emergency services in the county with a faster response time.”
The long-term benefit of the A9-1-1 purchase comes in the form of a new system architecture to support the NENA i3 standard of NG9-1-1. This represents the transition to the next technological breakthrough in 9-1-1 call taking through bridging the gap between legacy wireline and wireless networks by integrating them in an end-to-end IP system. Burke County’s A9-1-1 system includes an upgrade to call routing and automated location information, the first step in bridging that gap. With the May 15 text-to-9-1-1 agreement in place, the four predominant carriers in the United States will support text-to-9-1-1, which is the next stepping stone to a full NG9-1-1 system.
Burke County 9-1-1 serves a population of approximately 90,000 and covers more than 515 square miles. The 9-1-1 center manages more than 97,000 calls for service each year through 10 dispatch positions and provides dispatch services for 7 police departments and 19 fire departments. Burke County is the first county in Western North Carolina to migrate to the MCC 7500 and A9-1-1.
Intrado and Motorola Solutions’ continued collaboration builds on this change in 9-1-1 call taking by implementing better, faster, more reliable technologies to keep customers on the cutting edge of this new dispatch evolution. Intrado’s leading technology in the text-to-9-1-1 capability provides the necessary architecture for the advancement of Burke County to the possibility of a full NG9-1-1 system.
For more information, visit www.motorolasolutions.com.
- Corporate News/9-1-1magazine.com (via Motorola Solutions, 6/18/14)