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Douglas County, Nebraska Provides the First Highly Affordable 9-1-1 Deployment
In Douglas County, Nebraska, officials were faced with the same public safety communications challenges as many other communities across the country – how to do more with fewer resources while efficiently using taxpayer dollars. When it came time to replace an old 9-1-1 computer-aided dispatch (CAD) system that handles approximately 600,000 calls each year, Douglas County chose to have Motorola Solutions’ PremierOne™ CAD deployed on a virtual platform, allowing dispatchers simple access to centrally shared resources, saving time and money.
Douglas County approached typical data centers differently than most public safety agencies, being the first one-of-a-kind system in the country. Instead of hosting more than 10 separate data centers to support the dispatch centers and its corresponding data and capabilities, they implemented one large server that feeds down to 12 smaller servers, allowing technology such as high-end video cards and data processing applications to be stored in one place. This set-up resulted in a 67 percent reduction in equipment costs, saving Douglas County $250,000 in hardware and ongoing savings, and allowed them to seamlessly integrate with other surrounding county’s systems.
“As we’ve migrated through the technology and virtualized Motorola Solutions’ software, the cost savings and ability to share resources has been exceptional,” said Mark Conrey, communications director, Douglas County. “Instead of installing a $2,000 computer at every CAD operator’s workstation, the county can spend $400 on a virtual machine and get better technical capabilities and performance while saving taxpayers’ money.”
Call takers and dispatchers using PremierOne CAD are able to access the system from any virtual workstation running the software, helping save time in an emergency, which can mean the difference in saving someone’s life. Having consistent user configurations requires less set up and management for each workstation, making it easier for support staff to manage each position. The virtual platform also provides a boost to Douglas County’s network by giving users access to high-speed Ethernet connections that may have been too expensive for the county to purchase on its own.
“The three dispatch centers using Motorola Solutions’ PremierOne CAD in a virtualized environment have seen an immediate improvement in collaboration between agencies,” said Tom Guthrie, vice president, Motorola Solutions’ Smart Public Safety Solutions. “For the dispatcher it means a quicker response to callers, access to information from virtually anywhere and seamless integration with surrounding county systems.”
Douglas County officials added additional Smart Public Safety Solutions by integrating PremierOne Records into its CAD and Premier Mobile Data Computer for officers in the field, giving them full functionality with the use of their portable CAD consoles. This record system simplifies the capture, storage and retention of data, which can further improve the county’s ability to securely share information with other agencies. In addition, the Premier Mobile Data Computer gives users access to CAD information about a situation while en route to the scene, helping officers to perform better when answering a call.
Click here to watch a short video on the new system on Motorola Solution’s web site.
- Corporate News/9-1-1magazine.com (via Motorola Solutions, 12/1/15)