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One of the Largest Sheriff's Departments in U.S. Deploys NICE IP Solutions to Record and Manage its Emergency Communications

Date: 2016-04-22
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NICE’s proven VoIP, RoIP solutions satisfy mission-critical communications recording needs for Orange County Sheriff’s Department, while providing room to grow

The Orange County, California Sheriff’s Department, the fifth largest sheriff’s department in the U.S., has deployed NICE Systems’ IP solutions at its Loma Ridge Emergency Communications Bureau (ECB) in Silverado, and at a co-located radio master site, to capture and manage emergency communications. The solutions include NICE’s NRX for Voice over IP (VoIP) recording, the MCC 7500 IP Radio Logger (jointly developed by NICE and Motorola Solutions), and NICE Inform for multimedia incident reconstruction.

Emergency Communications Bureau personnel receive approximately 2,500 calls per day and relay critical information to deputy sheriffs who respond to incidents for the ECB’s 13 contracted city partners and unincorporated Orange County areas. The Communications Division also manages a Countywide Coordinated Communications System (CCCS), and in a first step toward APCO Project 25 (P25) standard-based technology, recently installed Motorola Solutions’ MCC 7500 IP dispatch consoles at its Loma Ridge facility. These communications are recorded by the MCC 7500 IP Radio Logger, the first fully integrated, certified IP radio recording and replay solution for Motorola Solutions’ ASTRO® 25 network.


Additionally, the Emergency Communications Bureau is one of many such centers transitioning to VoIP for its portability, cost savings, and enhanced functionality. NICE NRX integrates with the West Corporation’s VIPER® (VoIP for Emergency Response) system, allowing the ECB to capture these communications. The recording systems are fully redundant to ensure continuous operation. With NICE Inform, all of the VoIP and radio over IP (RoIP) interactions with citizens and first responders can be merged into a seamless timeline for complete incident reconstruction.

For more information about NICE Systems see

For more information About the Orange County Sheriff’s Department see

- Corporate News/ (via NICE Systems, 4/18/16)



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