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Richardson (TX) PSAP Accepts Avtec's IP-Based Radio Dispatch Consoles

Date: 2012-03-09
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The First Project in North America to Deploy a P25 CSSI Trunked Radio System Using Multiple Suppliers 

The City of Richardson, Texas, with a population of nearly 100,000 residents, has accepted the Avtec ScoutTM CSSI radio dispatch console for its state-of-the-art 9-1-1 Communications Center. It is the first multi-vendor trunked radio system deployed in North America utilizing the APCO Project 25 Console Sub-System Interface (P25 CSSI) standard, which connects Avtec’s Internet Protocol (IP)-based consoles to the city’s Cassidian P25 radio system. The 10 Scout consoles are a critical component of the city’s new interoperable trunked P25 Land Mobile Radio public safety communications system.

The new P25 trunked radio system, which replaces the city’s 19-year old analog system, leverages Avtec’s end-to-end IP-based consoles in the 911 call center to provide the city with access to more advanced radio features, the flexibility to easily customize dispatchers’ screens, and scalability for future expansion. The city procured major components (radio system, portable radios, consoles, logging recorder) from different vendors and integrated them together using open standards such as P25 CSSI (Console Sub-System Interface) and P25 CAI (Common Air Interface).

“By using an open source architecture, we were able to pick the best-of-the-best for each component of our new P25 compliant radio system," said Richardson Mayor Bob Townsend. "As part of that system, our IT and public safety personnel chose the Avtec IP-based radio dispatch consoles because of their unmatched performance and use of open standards."

Major Benefits of the New Open-Standards Communications Center

  • Ability to handle more than 7,000 calls in a typical day.
  • Saved taxpayers over $4 million and provided improved radio coverage.
  • Flexibility to choose new standards-based products in the future; no “lock-in.”
  • Leveraged existing IP networks saving circuit costs.
  • Avtec’s Scout IP consoles provide interoperability between the city’s P25 trunked system and conventional radios.
  • The scalable IP-based console infrastructure can easily support adjacent agencies, saving them money and ensuring inter-agency communications.
  • The system is designed with multiple levels of redundancy for disaster recovery. The IP-based Avtec Scout console system includes four independent, distributable VPGate™ gateways: two at the dispatch center and two at an off-site data center.

For more information visit

- Corporate News/ (via Avtec, 2/21/12)



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