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Cassidian Installs First Geo-Diverse 9-1-1 Call Processing Solution in Virginia's Tidewater Region
Cassidian Communications, an EADS North America company, together with channel partner Verizon Business Solutions, has successfully upgraded the 9-1-1 call processing solution at the Newport News, Va., Police Department Communications Division. The upgraded Sentinel® Patriot® 9-1-1 call processing system is the first geo-diverse emergency call processing solution in the Tidewater Region.
“When looking to upgrade our existing equipment, we wanted to ensure that the solution we chose would meet the demands of today’s technology advances as well as those of the next generation of 9-1-1,” said Lt. Jill Daszkowski, Newport News Police Department Communications Division Commander. “We also took into consideration that our jurisdiction is geographically unique -- it is connected by a series of tunnels and bridges along the coastline. A next generation, IP-based solution that provides maximum survivability, along with the fastest response time, is just what we need to serve our community.”
In addition to upgrading the primary 9-1-1 call center, Cassidian Communications completed an equipment upgrade at a remote facility with ten call taking positions, adding additional redundancy and back-up capabilities in the event of a natural disaster, mass emergency or power outage at the main facility. Newport News also upgraded to the Aurora® management information system (MIS), a tool that enhances the user’s ability to gather, organize, data-mine and report on call center metrics, increasing efficiencies in staffing and information management. A comprehensive suite of Managed Services is providing Newport News with around-the-clock direct and secure connectivity to the Cassidian Communications Service Management Center, ensuring the integrity and reliability of its solutions.
“A test scenario was successfully completed in early February--the main facility was ‘shut down’ and the back-up facility was immediately activated--demonstrating a seamless transition as call takers began to answer calls from the remote location,” said Darrin J. Reilly, chief operating officer, Cassidian Communications call center applications and notification solutions. “We are pleased that the system performed as expected and now provides the call takers with more caller information to communicate to the first responders.”
The Sentinel Patriot solution’s IP architecture, designed expressly for NG9-1-1 applications, allows for the sophisticated design of backup, disaster recovery and overflow operations with the assured ability to provide reliable service under unexpected conditions. The geo-diverse deployment model provides maximum system survivability, and the efficient network architecture design minimizes data traffic and bandwidth usage for ongoing cost savings.
For more information about Cassidian Communications, see: www.CassidianCommunications.com
- Corporate News/9-1-1magazine.com (via Cassidian Communications, 3/20/12)