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Emergency CallWorx Selected by East Texas Council of Governments

Date: 2011-09-02
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Next Generation E9-1-1 Call Taking Solution Will Serve Ten Counties

Hitech Systems, Inc., an end-to-end public safety solutions provider and reseller of Emergency CallWorx, Inc., a leading provider of NG9-1-1 and incident management software for the public safety industry, announced today that it has been selected to supply its Next Generation E9-1-1 Call Taking and Mapping solution to the East Texas Council of Governments (ETCOG). The integrated, multi-agency solution will be locally hosted with regional deployments serving ten counties, including eighteen Public Safety Answering Points (PSAP’s) and administration.

Stratus Technologies

The new Emergency CallWorx (ECX) Voice over Internet Protocol (VoIP) CallStation system will be locally hosted at Network Communications, located in Longview, with a geo-diverse secondary host at Anderson County Sheriff’s office in Palestine, Texas, preparing ETCOG for Next Generation 9-1-1 and its involvement in a future statewide voice system.

“I am very excited at the efficiencies, expansion of services, and the position it places ETCOG in as a provider of the regional EsiNet (Emergency Services Internet) and Hosted solutions for 9-1-1 call delivery," says 9-1-1 Emergency Services Director of ETCOG, Carolyn Flores. "The redundancy and ease of expansion is the best I have seen to date for this type of configuration.”

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The ECX solution was developed from the ground up to take advantage of the proposed Next Generation 9-1-1 infrastructure. ECX designed its solution on Voice Over Internet Protocol (VoIP) switch technology and then added Mapping and the ability to interface to legacy telephony 9-1-1 delivery as opposed to adding digital technology on top of legacy systems. “Our ability to comply with i3 is inherent in our system design,” said Craig Dollar, president of ECX.

The East Texas Council of Governments (ETCOG) is a regional voluntary association of counties, cities, and other agencies across fourteen counties. The region covers an area of 10,000 square miles and the population as of January 2009 was estimated at 809,000.

- Corporate News/9-1-1magazine.com (via Emergency CallWorx, 8/23/11)

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