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Intrado & City of Durham Launch First NG9-1-1 Network in NC

Date: 2011-09-26
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New Emergency Services System Provides Durham Residents with More Reliable and Advanced 9-1-1 Communications 

The emergency communications network supporting more than 267,000 residents in the city and county of Durham, North Carolina is now one of the most technologically advanced and reliable in the United States.

Intrado Inc., a subsidiary of West Corporation and a leading provider of 9-1-1 technology solutions, and the City of Durham announced the deployment of North Carolina’s first next-generation 9-1-1 (NG9-1-1) network. Activated in July, the new system provides the Durham Emergency Communication Center with advanced voice capabilities and the building blocks to support text messaging, cell phone pictures, video clips and other data services.

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“We’re proud to be the first 9-1-1 center in North Carolina to have a next-generation 9-1-1 network,” said James Soukup, 9-1-1 director of the Durham Emergency Communications Center. “Our new emergency services infrastructure allows us to provide faster and better service, not only to our residents and visitors, but to our emergency responders as well. The NG9-1-1 upgrade will also allow us to collaborate closely and share information with other public safety agencies in the state once they move to this technology.”

The Intrado® Advanced 9-1-1SM network is a secure emergency services Internet Protocol (IP) network that offers improved reliability and more life-saving capabilities than traditional 9-1-1 systems.


The installation of Intrado’s next-generation 9-1-1 system has also enabled the Durham Emergency Communications Center to begin a six-month emergency text messaging trial.

“A voice call to 9-1-1 is still the best way for us to communicate with someone in need of emergency assistance,” said Soukup. “We’re evaluating text messaging because it has become a common way to communicate and would help people who are either deaf or hard-of-hearing, or in situations that would potentially endanger their safety if someone heard them make a voice call to 9-1-1.”

For more information, visit

- Corporate News/ (via Intrado, 9/22/11)


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