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Maricopa Region 9-1-1 (AZ) Chooses Intrado to Upgrade PSAPs

Date: 2012-08-07
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The Latest Call-Handling Equipment Sets the Stage for Next-Generation 9-1-1 Capabilities in Maricopa County, Arizona

Intrado Inc., a subsidiary of West Corporation and a leading provider of 9-1-1 technology solutions, has announced the upgrade of call-handling equipment for 41 emergency call taking positions in four separate public safety answering points (PSAP)s for Maricopa Region 9-1-1 in Arizona.

Established in the early 1980s, the Maricopa Region 9-1-1 is a consortium of local municipalities in the greater Phoenix metro area that handles emergency 9-1-1 calls through 26 call centers.  

An Intrado customer for the past seven years, Maricopa will replace the current analog call-handling system with the latest Intrado VIPER(R), Power 9-1-1(R) and Power MIS(R) IP call-handling solutions. This new call-processing system provides Maricopa County with greater control and flexibility for all types of calls and is the next step in setting the foundation for an IP-based, i3-ready platform.

Maricopa will benefit from VIPER's modular architecture, which allows components to be distributed for maximum efficiency. Individual call takers will have improved control of call display with Intrado Power 9-1-1, VIPER's graphical user interface (GUI). Power 9-1-1 gives call takers the ability to choose and change on-screen layouts, color schemes, line and trunk appearances and other characteristics based on their individual preferences.

Further, with Intrado Power MIS, Maricopa PSAP directors, managers and shift supervisors will now have advanced reporting and analytical tools for a comprehensive view of PSAP call-handling activity and greater insight into personnel performance.

For more information on Intrado, visit

For more information on Maricopa Region 9-1-1, visit

- Corporate News/ (via Intrado, 7/25/12)



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