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New World Systems improves emergency response for large and multi-jurisdictional 9-1-1 Dispatch Centers

Date: 2011-08-20
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New World Systems, a leader in public sector software solutions, offers a new enterprise solution that enhances communication and provides more access to information. The solution, Aegis™ Computer Aided Dispatch (CAD) Enterprise.NET, is highly reliable, highly scalable and easy to use, enhancing dispatch for Law Enforcement, Fire and EMS.

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Aegis CAD Enterprise.NET maximizes productivity and minimizes effort for public safety communications professionals by providing the information and communication essential to handling the most demanding multi-jurisdictional and multi-discipline dispatching requirements. To achieve this, New World enlisted the help of its large customer base of public safety agencies across the country, including the North East King County Regional Public Safety Communication Agency (NORCOM), to provide guidance and feedback during the design and testing of Aegis CAD Enterprise.NET.

“New World’s CAD Enterprise.NET is unique because it was not developed and tested in a vacuum,” said Ms. Chris Fischer, Executive Director of NORCOM. “It was developed in partnership with customers and tested by agencies like us in a semi-live environment. Because of this, CAD Enterprise.NET was designed, developed and rolled out to accommodate a complex, multi-jurisdictional dispatch environment, meeting our current and future needs.”

Built with full GIS integration, proximity- and resource-based dispatching capabilities, automatic alerts and more, Aegis CAD Enterprise.NET improves decision making and accurate resource management for high-volume dispatch centers when every second counts. It is further equipped to meet the unique needs of busy Fire and EMS agencies. Full and seamless integration with Aegis Mobile Computing and Records Management saves time, reduces data entry and streamlines dispatch operations. Aegis CAD Enterprise.NET is designed to quickly provide the exact information and functions each dispatcher needs, increasing their ability to multi-task and accomplish more in less time.

“CAD Enterprise is also unique in the end-to-end integration approach taken by New World during development,” said Ms. Fischer. “From dispatchers to officers on the street and all the way to Records Management, CAD Enterprise.NET is integrated very carefully with the full suite of Public Safety software so data flows seamlessly throughout applications to auto-populate fields and provide more information quickly.”

- Corporate News/ (via New World Systems, 8/8/11)




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