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Wilson County (TN) EMA implements New World Systems' dispatch software

Date: 2012-02-22
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The Wilson County, Tenn. Emergency Management Agency (WEMA) has implemented New World Systems’ Aegis™ Computer Aided Dispatch (CAD) solution to replace a highly customized legacy system. The flawless implementation was completed in record time and provided WEMA with greatly improved reporting and handling of 9-1-1 call information through industry best practices built into New World’s software and training. WEMA is currently using New World’s CAD to streamline emergency response for Fire and EMS.

“We needed a solution that was not custom or modified, from a vendor that is proven strong in all disciplines: Law Enforcement, Fire and EMS dispatching,” said Capt. Marty Heckman, Special Operations/Communications Officer for WEMA. “I had a very high comfort level with New World’s solution well beyond the other vendors we considered. Combined with their solid company stability and extremely favorable customer reviews, I felt their software was a great value and excellent fit for us.”

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Thanks to New World’s innovative and proven off-the-shelf implementation methodology, WEMA worked with the Company to complete the CAD implementation in only 60 days from the first on-site start-up meeting. Through years of developing this process to meet the needs of smaller agencies like WEMA, New World has perfected the significantly shorter implementation time while still providing more value through best practices learned from decades of experience with agencies across the country.  

“I would definitely recommend New World and their approach to implementation to agencies like us that have fallen behind the times with their public safety software,” said Capt. Heckman “Because there was no customization, we experienced significant time and cost savings, and we absolutely benefited from adopting industry best practices. I couldn’t have asked for a smoother implementation. Everything went great, and New World’s team was excellent to work with.”

For more information on New World Systems, see:

For more information on Wilson County EMA, see:

- Corporate News/ (via New World Systems, 2/22/12)



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