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Pacific Interpreters Celebrates 20 Years of Improving Language Access for 9-1-1 & Healthcare Call Centers
Pacific Interpreters, Inc., a leading provider of over-the-phone interpreting for healthcare, 9-1-1 emergency services, government services, and other call centers, celebrates 20 years of providing high-quality language access services to eliminate communication barriers and connect its customers with the individuals they serve.
Mary Rynerson launched Pacific Interpreters in 1992, offering onsite medical interpreting services in the Portland (OR) metropolitan area. Following industry and technology trends, the company has since expanded its focus from in-person to telephonic interpreting, complemented by document translation and interpreter program consulting services.
According to Mary Rynerson, Company founder, “Pacific Interpreters has always differentiated itself by the quality of its interpreters and the outstanding customer service provided throughout the organization. I am proud of what the Company has accomplished, and am extremely pleased to see its continued focus in these areas.”
With Title VI and Joint Commission standards, medical interpreting has become a critical-path service for healthcare providers. Along with strict standards for hiring and monitoring high-quality, medically-qualified interpreters, and thorough follow-up on Voice of the Customer feedback, Pacific Interpreters has developed innovative solutions in the field. The Company launched its Pediatric Interpreting program in 2007 to address the unique challenges of language access for children, and introduced D-I-A-L™ in 2010, a service that empowers Limited English Proficient individuals to contact a customer with an interpreter already on the line.
During its 20 years of service, Pacific Interpreters has also made significant investments in technology and capacity, including redundant customer service call centers in Portland, Oregon and Omaha, Nebraska, and international Spanish interpreting centers. Combined with a nationwide network of active and backup interpreters, these investments enable Pacific Interpreters to provide reliable telephonic interpreting in over 180 languages and dialects, 24/7/365.
In November 2010, Sterling Partners became the principal investor in Pacific Interpreters, providing new resources to continue a history of excellence while supporting significant growth goals. The Company has since introduced its services to a number of new business and government markets, expanded its call center capacity by 50% in Omaha, and strengthened its executive team leadership.
We’ve invested in the future by equipping the company to meet the needs of our customers for years to come,” says Peter Harris, Chief Executive Officer, Pacific Interpreters. “These investments, combined with our constant focus on customer care, are paving the way for language access advancements that will build upon the 20-year foundation laid by Mary Rynerson, David Porter, and others.”
For more information see www.pacificinterpreters.com
- Corporate News/9-1-1magazine.com (via Pacific Interpreters, 4/10/12)