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Morgan County 9-1-1 Dispatchers Get New PlantCML Call Processing System
The Morgan County, Ala., Emergency Management Communication District (MCEMCD) 9-1-1 upgraded their existing 9-1-1 equipment with the next generation 9-1-1 (NG9-1-1) Sentinel® Patriot® call processing solution from emergency communications leader PlantCML®, an EADS North America company, through Allcomm Wireless.
“As emergency communication technology advances, it is imperative that our 9-1-1 center is equipped with the latest equipment to better serve our community and first responders,” said Ryan Welty, director, MCEMCD. “Upgrading to the Sentinel Patriot solution will enable our dispatchers to work more efficiently with a system that is both easy to use and includes features not available on the previous system. With touch screen monitors, it is as easy as tapping the screen to connect a caller with a translation service or a neighboring jurisdiction.”
MCEMCD has been a PlantCML customer since 2003. The center is currently equipped with 10 call taking positions to field emergency and administrative calls, as well as to dispatch calls to first responders at the Decatur Police Department, Decatur Fire and Rescue, the Morgan County Rescue Squad, Trinity Police Department, Priceville Police Department, Decatur EMS and 22 volunteer fire departments.
In 2010, the MCEMCD fielded approximately 60,000 emergency calls and dispatched more than 140,000 incidents to first responders. Over 70 percent of emergency calls to MCEMCD are now placed using wireless devices, and the Sentinel Patriot solution makes it easier to locate wireless callers.
- Corporate News/9-1-1magazine.com (via PlantCML, 2/14/11)