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Solacom system to host second Alberta EMS dispatch center

Date: 2012-11-23
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Solacom Technologies has announced that the Guardian Public Safety call taking system installed over a year ago by Alberta Health Services is being expanded to host a second Emergency Medical Services (EMS) public safety answering point (PSAP) in Peace River to serve the northern region of the province. 

The Solacom system was first installed in a data center in Edmonton to support 16 call taker positions at an EMS PSAP in the same city. The planned expansion will see an additional 11 positions, installed at Peace River and hosted by the data center in Edmonton. The AHS dispatch centers are part of a province-wide network of secondary public safety answering points that handle about 400,000 calls a year for emergency medical services.

The Guardian public safety platform allows AHS to transition PSAPs from circuit switched phone lines to IP-based next generation 9-1-1 and provides a cost effective model where back office equipment in Edmonton can host call taking workstations in multiple locations around the province – simplifying operations and minimizing the amount of equipment required at each PSAP.

“We wanted a system that is specifically designed for handling emergency communications. The improved technology enables us to more efficiently use resources for coordinating and dispatching all emergency medical services offered within the EMS portfolio,” said Stu Williams, AHS Central Communications Center director.

The Guardian intelligent workstations are designed for faster call handling with features such as touchscreen answer, one-button transfer and quick conference capability. The new workstations also allow AHS telecommunicators to use a single headset for both phone calls and radio dispatching.

For more information visit

- Corporate News/ (via Solacom, 10/17/12)



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