General Dynamics - Pathfinder Ad

9-1-1 Magazine: Managing Emergency Communications

Priority Dispatch

Navigator 2018




Stratus Technologies

CAD, NG911 & Records Management


Recording Systems


Facilities Planning and Design

First Contact 911

Training Trends & Tactics




Holland Co     
Mobile Command Vehicles



Synergem works with Industry Leaders on ICE5 to improve 9-1-1 access for deaf & hard-of-hearing

Date: 2012-11-28
Share |

Synergem Emergency Services, LLC participated in NENA’s most recent Industry Collaboration Event (ICE) focused on improving access to 9-1-1 for the deaf, hard-of-hearing and speech-impaired communities. Solutions Engineer Patrick Voigt represented Synergem at the ICE-5 event, and also served on the ICE-5 Event Planning Committee.

“The ICE5 event proved to be a valuable opportunity for Synergem to collaborate with others in the industry, testing how non-voice media is delivered to and handled in the PSAP”, Voigt said. “Our ultimate goal is to ensure that the deaf, hearing- and speech-impaired communities will benefit by improved access to emergency services”, he continued. “I believe the event shaved months or perhaps even years from the timeline for deploying these vital technologies on behalf and for the benefit of the nation’s PSAPs, and was well worth the significant investment of resources by Synergem to participate in this event.”

Stratus Technologies

Synergem tested several components of the end-state i3 architecture essential to the NG9-1-1 call-handling chain, including our Emergency Services Routing Proxy (ESRP), Interactive Session Recorder (ISR) and multimedia call taker graphical user interface (GUI) for the i3 PSAP, Evolution911.

The event, hosted by NENA: The 9-1-1 Association, brought together twenty-two leading public safety and technology companies with deaf, hard-of-hearing, and speech disability advocates to test products designed to improve access to 9-1-1 for those communities, as well as enhance the ability of 9-1-1 centers to receive and share data-rich communications with the public and emergency responders.


ICE 5 participants determined that end-to-end testing of the “call chain” is essential to ensuring that new and emerging technologies can provide the necessary reliability, stability, compatibility, and call quality over all media types, leading to significantly improved access to emergency services for all people, including individuals with disabilities.

This Industry Collaboration Event, or “ICE 5,” resulted in heightened awareness of the requirements necessary for access to 9-1-1 by all persons in the Next Generation 9-1-1 (NG9-1-1) environment. NG9-1-1, which will soon replace today’s voice-centric 9-1-1 system, is designed to support text messaging and multimedia communications; these widely-used communications methods are especially critical for improving interactions between those with hearing- and speech-related disabilities and 9-1-1 call takers.

Additional ICE 5 details are available at For information on past and future ICEs, visit

- Corporate News/ (via Synergem, 11/26/12)



Show: Newest | Oldest

Post a Comment

Log in or sign up to comment

9-1-1 Magazine is a Sponsor of the California Mobile Command Center Rally

Send mail to with questions or comments about this portal.

© 2010-2017 9-1-1 MAGAZINE and The content of this portal is the property of 9-1-1 MAGAZINE and  We encourage government public-safety agencies to share any content with their staff, however, all others must not duplicate or modify any content without prior written consent of 9-1-1 MAGAZINE. Email for permissions. For more information, read the Terms of Service. Continued access of this portal and system implies consent to the above statements and those maintained on the Terms of Service.

Powered by Solata

MCM Consulting Yellow Submarine Marketing

 Team Rennick