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Synergem works with Industry Leaders on ICE5 to improve 9-1-1 access for deaf & hard-of-hearing
Synergem Emergency Services, LLC participated in NENA’s most recent Industry Collaboration Event (ICE) focused on improving access to 9-1-1 for the deaf, hard-of-hearing and speech-impaired communities. Solutions Engineer Patrick Voigt represented Synergem at the ICE-5 event, and also served on the ICE-5 Event Planning Committee.
“The ICE5 event proved to be a valuable opportunity for Synergem to collaborate with others in the industry, testing how non-voice media is delivered to and handled in the PSAP”, Voigt said. “Our ultimate goal is to ensure that the deaf, hearing- and speech-impaired communities will benefit by improved access to emergency services”, he continued. “I believe the event shaved months or perhaps even years from the timeline for deploying these vital technologies on behalf and for the benefit of the nation’s PSAPs, and was well worth the significant investment of resources by Synergem to participate in this event.”
Synergem tested several components of the end-state i3 architecture essential to the NG9-1-1 call-handling chain, including our Emergency Services Routing Proxy (ESRP), Interactive Session Recorder (ISR) and multimedia call taker graphical user interface (GUI) for the i3 PSAP, Evolution911.
The event, hosted by NENA: The 9-1-1 Association, brought together twenty-two leading public safety and technology companies with deaf, hard-of-hearing, and speech disability advocates to test products designed to improve access to 9-1-1 for those communities, as well as enhance the ability of 9-1-1 centers to receive and share data-rich communications with the public and emergency responders.
ICE 5 participants determined that end-to-end testing of the “call chain” is essential to ensuring that new and emerging technologies can provide the necessary reliability, stability, compatibility, and call quality over all media types, leading to significantly improved access to emergency services for all people, including individuals with disabilities.
This Industry Collaboration Event, or “ICE 5,” resulted in heightened awareness of the requirements necessary for access to 9-1-1 by all persons in the Next Generation 9-1-1 (NG9-1-1) environment. NG9-1-1, which will soon replace today’s voice-centric 9-1-1 system, is designed to support text messaging and multimedia communications; these widely-used communications methods are especially critical for improving interactions between those with hearing- and speech-related disabilities and 9-1-1 call takers.
- Corporate News/9-1-1magazine.com (via Synergem, 11/26/12)