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Successful Install of Zetron's MAX Dispatch in Shoshone County
The Shoshone County, Idaho, sheriff’s office recently completed a successful installation of Zetron’s highly touted MAX Dispatch system. From the accounts of those involved in the project, the system’s streamlined design, reliability and ease of use are setting the standard for what a next-generation dispatch console should be.
In order to ensure that first responders are sent to the scene of an emergency as quickly as possible, publicsafety dispatchers must have communications equipment that is reliable and easy to use. That’s why, with the help of Zetron and Zetron reseller Valence Wireless & Communications, the Shoshone County, Idaho, sheriff’s office recently installed Zetron’s MAX Dispatch system. MAX Dispatch is a pure, endto-end IP-based system that has received high praise for its innovative design, reliability and ease of use. Those involved in the Shoshone County project agree that the system is not only living up to these positive reviews and delivering the features and functionality public safety agencies require, but doing so at a very competitive cost.
Dispatcher Jim Shields views the resources currently active on his MAX Dispatch console screen. Photo via Zetron.
“It’s beautiful,” says Valence lead systems technician, Kevin Timmons, who helped with the installation. “I’ve never seen anything like it. Zetron has set the standard for the other companies. Competitors’ pricier IP-based products don’t even come close to MAX Dispatch. At the same time, MAX Dispatch offers a level of redundancy and reliability that no other IP-based console is Shoshone County sheriff’s office communications/IT supervisor, Derek Dofelmire, says they chose the MAX Dispatch system because of Shoshone County’s past positive experiences with Zetron and Valence, and the MAX Dispatch system’s forwardlooking design.
“For eight years, we used the Zetron dispatch console Valence installed for us,” he says. “We’ve been extremely happy with both the product and the service. So when Valence suggested we install MAX Dispatch, we thought ‘Why not stay with vendors who have been solid and reliable, and move with them into the IP-based technology that we know is our future?’”
For more information, visit www.zetron.com.
- Corporate News/9-1-1magazine.com (via Zetron, 10/18/11)