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NICE Systems and CloudScann Provide a New Perspective on Security and Safety with Mobile App Solution
NICE and CloudScann partner on integrated mobile app, initially deployed at NJ TRANSIT, that vastly extends situational awareness and expedites critical response
Video cameras help maintain safety and security, but a new partnership is providing a new perspective on the ground for security organizations. NICE Systems and CloudScann have announced an integrated mobile application solution, turning smartphones into reporting tools to document incidents as they happen and allowing officials to act faster to resolve them.
The integrated solution combines NICE’s situation management solution, Situator, with CloudScann’s hosted See It Send It mobile app. By using the app on their smartphones, field personnel can report incidents, including sending video and photos, to a centralized command center through NICE Situator. Communication is bi-directional, so Situator can also push incident alerts, task lists, and links to live video feeds to the mobile app. This will extend the real-time awareness of safety, security, and operational issues for the largest statewide public transportation system in the U.S.
Situator pinpoints the GPS location of the sender’s phone as the incident location, and can then pull up video feeds from nearby surveillance cameras. The command center operator immediately sees who’s sending the alert, where it originated, what’s happening, and what actions to take. The app is also equipped with a panic button.
NJ TRANSIT has already deployed the solution at a major event, and plans to extend the use of the app for daily use among its maintenance, customer service, and transit police personnel. For example, maintenance staff will be able to view assigned work orders, their location and related video, and report back to the control room when the job is complete.
“The CloudScann See It Send It app and NICE Situator technologies are truly complementary, said CloudScann CEO Dan Kerning. “The combination of the two promises significant benefits, not only for transit but for other organizations that want to improve their situational awareness, communication, and collaboration.”
- Corporate News/9-1-1magazine.com (via NICE Systems and CloudScann, 12/10/14)