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Avaya and Plantronics Expand Strategic Partnership To Simplify Contact Center And Unified Communications Services

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"Increasingly, our customers come to us asking how Plantronics and Avaya can collaborate to create a better engagement experience. Through this partnership, Avaya and Plantronics are integrating multichannel collaboration capabilities with business processes and applications for an effortless engagement experience for our customers." - Mark Monday, vice president and general manager of Team Engagement Solutions at Avaya.

 

Avaya and Plantronics have announced a new co-development initiative to address the growing need for simplified communications in contact center and unified communications environments. The first initiative under this expanded relationship is focused on ensuring compatibility and tight integration between select Plantronics headsets and Avaya’s Chrome-based contact center apps, including Avaya Agent for Chrome and Customer Engagement OnAvaya™ --Google Cloud Platform. With this powerful combination in play, contact center agents will enjoy seamless voice and non-voice interactions with customers, including chat, email, and SMS.

For more information on the companies, see http://www.plantronics.com/us/ and http://www.avaya.com/usa/

 

- Corporate News/9-1-1magazine.com (via Avaya & Plantronics, 11/17/15)

 

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