General Dynamics - Pathfinder Ad

9-1-1 Magazine: Managing Emergency Communications

Priority Dispatch

Navigator 2018

9-1-1MAGAZINE.com
TOPIC SPONSORS

 

Alastar

NG9-1-1

Stratus Technologies

CAD, NG911 & Records Management

VPI

Recording Systems

Adcomm

Facilities Planning and Design

First Contact 911

Training Trends & Tactics

Willdan

Interoperability

 

Holland Co     
Mobile Command Vehicles

 

 

Kingsport Emergency Communications District Increases 9-1-1 Call-Handling Efficiency with Total Response Solution

Date: 2017-07-17
Share |

Kingsport Emergency Communications District (Tennessee) has implemented PowerPhone's Total Response solution for 9-1-1 call handling. Total Response includes CACH (Computer-Aided Call Handling), a proven software solution that streamlines the 9-1-1 call-handling process by providing integrated protocols and pre-arrival instructions that help guide dispatchers through each call to help quickly identify needed resources.

Kingsport's computer-aided dispatch (CAD) provider, TriTech Vision, interfaces with CACH's open API to seamlessly share the information and help make dispatch decisions based on the facts of each call. This creates a consistent call handling process that quickly gets key details to responders.

"Our staff has been very responsive to the Total Response CACH system," said Nancy Fender, Kingsport's Communications Supervisor. "We really like the flow of the call guides and that the call taker has the freedom to apply their knowledge to the process rather than being expected to adhere to word-for-word set of questions. Power Phone staff were great to work with and available to answer questions during the process."

Key criteria in the selection of Total Response included the flexibility to incorporate Kingsport's standard of care within their standard operating procedures. Total Response is unique in the 9-1-1 industry because it provides agencies with the tools, trainings and resources to validate their own standard of care. With integrated protocols focusing on the entirety of each call and training that empowers call handlers to react based on each call's facts, Total Response provides an emergency call-handling system that empowers call handlers and agencies to reach their full potential and provide maximum value to their communities.

Implementation included full training for each of Kingsport's call-handling staff in the Total Response system including full mastery of the proven tools and processes as well as certifications in emergency medical dispatch, fire service dispatch and law enforcement dispatch. 

Kingsport Emergency Communications District handles approximately 186,000 calls per year. The 9-1-1 call center operates as a primary PSAP dispatching police, fire and medical responders. There are eighteen full-time and two part-time Telecommunicators, including two facility supervisors.

For more information about PowerPhone, see www.PowerPhone.com

For more information about Kingsport Emergency Communications District see http://kingsport911.org/

- Corporate News/9-1-1magazine.com (via PowerPhone, 7/11/17)

Comments

Show: Newest | Oldest

Post a Comment

Log in or sign up to comment

 
9-1-1 Magazine is a Sponsor of the California Mobile Command Center Rally

Send mail to webmaster@9-1-1magazine.com with questions or comments about this portal.

© 2010-2017 9-1-1 MAGAZINE and 9-1-1MAGAZINE.com. The content of this portal is the property of 9-1-1 MAGAZINE and 9-1-1MAGAZINE.com.  We encourage government public-safety agencies to share any content with their staff, however, all others must not duplicate or modify any content without prior written consent of 9-1-1 MAGAZINE. Email publisher@9-1-1magazine.com for permissions. For more information, read the Terms of Service. Continued access of this portal and system implies consent to the above statements and those maintained on the Terms of Service.

Powered by Solata

MCM Consulting Yellow Submarine Marketing

 Team Rennick