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Marshall County Sheriff, Marshall County EMS, and Lewisburg PD Adopt PowerPhone's Total Response CACH Solution
Marshall County has made the commitment to maintain and improve their standard of care
Marshall County 9-1-1, Tennessee, has deployed the PowerPhone Total Response® CACH® (Computer Aided Call Handling) solution because their commitment to their community is critical. This was an enormous effort by the three agencies who dedicated investing time and resources in making improvements so the Total Response solution would be significant to the call takers, on scene responders, and citizens of the community.
"We are striving to provide the best service through training, education, and quality assurance to the citizens of Marshall County. I am excited the Marshall County agencies are focused on improving its current operations to provide callers and on scene responders with optimum service. I would also like to thank the Marshall County 9-1-1 Board members for seeing the need for improvement and providing the Total Response System for our three agencies," said Joey King, Communications Director for Marshall County EMS.
In working with the team at Marshall County, their enthusiasm to providing quality service is apparent. Marshall County is focused on becoming an accredited agency of PowerPhone. They are embracing the Total Response philosophy of a positive system-wide approach to call assessment to maintain and improve their standard of care. One of the steps of accreditation is having their calls for service randomly selected for evaluation using a standardized method. System performance is scored and evaluated to identify areas of strength as well as weakness. This type of performance evaluation provides data to guide efforts for agency and process improvement. Participation in this process demonstrates Marshall County's focused dedication to quality and accountability. The staff at Marshall County has a process in place to continuously monitor the level of service being provided to those in need.
- People, Places & Things/9-1-1magazine.com (via PowerPhone, 6/9/14)