General Dynamics - Pathfinder Ad

9-1-1 Magazine: Managing Emergency Communications

Priority Dispatch

9-1-1MAGAZINE.com
TOPIC SPONSORS

 

Alastar

NG9-1-1

Stratus Technologies

CAD, NG911 & Records Management

VPI

Recording Systems

Adcomm

Facilities Planning and Design

First Contact 911

Training Trends & Tactics

Willdan

Interoperability

 

Holland Co     
Mobile Command Vehicles

 

 

Marshall County Sheriff, Marshall County EMS, and Lewisburg PD Adopt PowerPhone's Total Response CACH Solution

Date: 2014-06-11
Share |

Marshall County has made the commitment to maintain and improve their standard of care

Marshall County 9-1-1, Tennessee, has deployed the PowerPhone Total Response® CACH® (Computer Aided Call Handling) solution because their commitment to their community is critical. This was an enormous effort by the three agencies who dedicated investing time and resources in making improvements so the Total Response solution would be significant to the call takers, on scene responders, and citizens of the community.

"We are striving to provide the best service through training, education, and quality assurance to the citizens of Marshall County.  I am excited the Marshall County agencies are focused on improving its current operations to provide callers and on scene responders with optimum service. I would also like to thank the Marshall County 9-1-1 Board members for seeing the need for improvement and providing the Total Response System for our three agencies," said Joey King, Communications Director for Marshall County EMS.

In working with the team at Marshall County, their enthusiasm to providing quality service is apparent. Marshall County is focused on becoming an accredited agency of PowerPhone. They are embracing the Total Response philosophy of a positive system-wide approach to call assessment to maintain and improve their standard of care. One of the steps of accreditation is having their calls for service randomly selected for evaluation using a standardized method. System performance is scored and evaluated to identify areas of strength as well as weakness. This type of performance evaluation provides data to guide efforts for agency and process improvement. Participation in this process demonstrates Marshall County's focused dedication to quality and accountability. The staff at Marshall County has a process in place to continuously monitor the level of service being provided to those in need.

For more information, visit www.powerphone.com or contact us at news@powerphone.com.

- People, Places & Things/9-1-1magazine.com (via PowerPhone, 6/9/14)

 

Comments

Show: Newest | Oldest

Post a Comment

Log in or sign up to comment

 
9-1-1 Magazine is a Sponsor of the California Mobile Command Center Rally

Send mail to webmaster@9-1-1magazine.com with questions or comments about this portal.

© 2010-2017 9-1-1 MAGAZINE and 9-1-1MAGAZINE.com. The content of this portal is the property of 9-1-1 MAGAZINE and 9-1-1MAGAZINE.com.  We encourage government public-safety agencies to share any content with their staff, however, all others must not duplicate or modify any content without prior written consent of 9-1-1 MAGAZINE. Email publisher@9-1-1magazine.com for permissions. For more information, read the Terms of Service. Continued access of this portal and system implies consent to the above statements and those maintained on the Terms of Service.

Powered by Solata

MCM Consulting Yellow Submarine Marketing

 Team Rennick