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Solacom & RapidSOS Enable Kentucky PSAP to Better Respond To 9-1-1 Calls from Smartphones

Date: 2017-10-16
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Kentucky’s Owensboro-Daviess County Central Dispatch can now pinpoint precise location of wireless calls

The latest upgrade to Solacom’s Guardian 9-1-1 Call Handling solution at the Public Safety Answering Point (PSAP) in Owensboro, Kentucky includes a powerful new capability that enables call takers to handle calls from mobile phones more effectively.

The new enhancement to the Owensboro-Daviess County 9-1-1 system incorporates technology provided by Solacom partner RapidSOS that provides better mobile location accuracy for callers dialing 9-1-1 from a mobile device. With this technology, the PSAP is now able to:

  • Improve its response to 9-1-1 calls from smartphone users
  • Obtain precise smartphone location
  • Capture additional specific wireless call data

“I am so excited about this new technology. It’s going to be a huge change in the way we operate,” says Paul Nave, 9-1-1 director at Owensboro-Daviess County 911. “Location is everything to a 9-1-1 center. And mobile locations haven’t always been accurate in the past. Being able to pinpoint a mobile caller’s location could truly mean the difference between life and death.”


The new RapidSOS technology is integrated seamlessly in the Solacom Guardian 9-1-1 Call Handling solution at all call taker desktops. This new addition to the Guardian solution allows Owensboro-Daviess County call takers to query the RapidSOS Next Generation 9-1-1 Clearinghouse when they receive a wireless 9-1-1 call. The Clearinghouse then transmits device-based hybrid location and additional data from all sensors on enabled smartphones back to the Guardian solution via NG9-1-1 mechanisms.


RapidSOS is developing technology to predict and pre-empt emergencies before they occur, dynamically warn people in harm's way, and link data from connected devices to first responders in an emergency. Learn more at

Solacom 9-1-1 call handling and management solutions are built on more than 30 years of research and innovation in the application of advanced hardware and software technologies for public safety. For more information, visit:


- Corporate News/ (via Solacom, 10/12/17)




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