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Solacom Completes Installation of Custom Call Handling Solution in Multi-County Colorado PSAP

Date: 2017-12-01
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Deployment of purpose-built system for San Luis Valley 911 delivers next-generation call handling

A Public Safety Answering Point (PSAP) in southwestern Colorado is now equipped with an i3-ready public safety call handling and management system after a smooth deployment from Solacom. San Luis Valley 911, a six-county hosted network, chose the Solacom Guardian 9-1-1 Call Handling solution to replace its aging equipment. Deployment of the customized solution took less than four months from contract to cutover.

Solacom built a customized, fully integrated system from the ground up for San Luis Valley. Phased deployment began in June and included implementation and training for the call takers and managers. The system was fully cut over in October. 

“I am delighted with the new system,” says Pam Stewart, regional manager of Colorado State Patrol. “Our call takers’ desktops are so clear. And I can pull detailed reports that aren’t complicated to use. Installation took one day and the training answered all of our questions. Solacom delivered a state-of-the-art product. This is not an off-the-shelf system.”

The Solacom Guardian 911 Call Handling solution installed at San Luis Valley 911 features user-centric desktops that have the ability to provide unlimited conferencing and allow call takers to transfer calls with the click of a button. Behind the desktop, the solution is engineered for legacy and IP-based emergency call management and control and for converging traditional voice and data into a single communications workflow. 

“Solacom is wholly focused on building the right solutions that fit every PSAP, and we were thrilled to do that for San Luis Valley 911,” says Tony Parrott, Solacom’s vice president of sales. “Whether the PSAP is small or large, we can deliver a solution that fits. And when new standards come into force, or if the PSAP’s needs change, we can easily add new features and functionality.”

The San Luis solution includes Solacom’s Guardian Management Information System (MIS), a complete call logging, tracking, and reporting application, which allows San Luis Valley 911 to collect ongoing, real-time critical data. It also includes Guardian Map, which captures and displays complete call location information and enables the PSAP’s call takers to answer and manage calls directly with the Guardian Map interface at the desktop. 

Guardian Managed Services ensure that San Luis Valley 911’s newly installed solution is operating at peak performance 24 hours a day, seven days a week, 365 days a year. All alerts are investigated by certified Solacom technicians, who also identify and address any issues before they escalate into more serious problems, reducing potential downtime.

For more information on Solacom, see www.solacom.com

For more information on San Luis Valley 911, see www.slve911.org/

- Corporate News/9-1-1magazine.com (via Solacom, 11/21/17)

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