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Tiburon Completes Record Number Year-to-Date Client Go-Lives & Major Upgrades

Date: 2014-04-16
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Tiburon, Inc., a portfolio company of The Gores Group and a leading provider of public safety software solutions, has announced several significant client go-lives and upgrades representing a strong start to 2014.

Tiburon has been working closely with its clients in partnership to ensure the successful completion of both new system go-lives and major system upgrades. These clients, along with many contributors at Tiburon, are celebrating the success of their joint efforts:

Valley Communications; the Regional 9-1-1 Center for South King County, Washington
Valley Communications successfully went live on Tiburon CAD: CommandCAD Edition v2.8, MobileCOM, Mapping, Data Warehouse and WebBROWSER with the following major interfaces: Radio Push to Talk Display, Alphanumeric Paging Notifications, State I/F – interface to state message switch, UDS – Unified Data Stream and a PSAP message I/F – allowing messaging between PSAPs within King County, And AVL.

Stratus 2013 PSAP Survey

“The go-live was so boring – it was FABULOUS,” said Lora Ueland, RPL, Executive Director, Valley Communications. Located in Kent, Washington, Valley Communications Center is the Regional 9-1-1 Center that provides emergency communications services to communities of South King County, Washington. The county covers 380 square miles and the Center serves approximately 700,000 citizens.

Porter County 9-1-1 Department, Indiana
Porter County 9-1-1 successfully completed their upgrade to Tiburon CAD: CommandCAD Edition 2.8. Porter County is located east of Chicago, Illinois in the town of Valparaiso, Indiana and has been a Tiburon client since 1998. They provide police and fire service for 172,000 residents over 160 square miles. The 9-1-1 Center handles approximately 500 calls/day, totaling 182,000 police and fire calls-for-service per year.

Fond Du Lac County, Wisconsin
County staff, along with the onsite/remote Tiburon go-live team successfully migrated Fond du Lac County from older mobile data terminals to Tiburon Mobile: MobileCOM Edition 5.3. Fond du Lac is a long-term Tiburon client since 1994. The Fond du Lac County system is a multi-agency Computer-aided Dispatch, Records Management Systems, Civil Management System and now MobileCOM site that services Fond du Lac County and four Cities (Fond du Lac, North Fond du Lac, Ripon, Waupun). The county has a population of 101,633.

East Hampton Police Department, New York
On Wednesday, March 18, East Hampton PD staff, along with the onsite/remote Tiburon go-live team successfully migrated East Hampton to the latest Tiburon RMS: Total Enforcement Edition. East Hampton is located in southeastern Suffolk County, NY, at the eastern end of Long Island. East Hampton has been a Tiburon Records Management user since 2004. Many thanks as well to Tiburon’s partner, Total Technology Solutions, who were involved with the hardware support for this project.

Fife Police Department, Washington
Phase 1 of Fife Police Dept., WA Hosted Tiburon CAD: DispatchNow CAD and Mobile proudly went live on Feb 4th, 2014. The project consisted of 4 CAD Hosted Clients, 67 Mobile clients installed in vehicles, State Interface via middleware partner Commsys, Reports, Notifications Server, and Power RMS integration. Phase 2 is already underway to include Tiburon RMS: Total Enforcement Edition implementation and integration with Tiburon CAD: DispatchNow Edition.

Metropolitan Emergency Communications Consortium (MECC), Mifflin Township, Ohio
Tiburon DispatchNow CAD and Mobile suite went live on January 27th 2014 in a record 90 days from contract signing to meeting the Agency’s need to support multiple communities. The new system has many new and enhanced capabilities including dispatching the closest unit to an emergency location by using Advanced Vehicle Location (AVL) technology. Details of the project include a centralized Datacenter in Columbus for the servers, 2 full time sites MECC and Licking County 9-1-1, Multi-agency implementation: Fire, EMS and Police; 14 CAD clients, 87 Mobile clients, WebCAD, Notifications Server and Tiburon Reports; and several interfaces. The two sites use separate Paramount licenses and separate 9-1-1 systems, however Tiburon was able to configure them seamlessly into the single CAD system. The system was purchased with help from a federal grant, and used to dispatch agencies from six jurisdictions including: Mifflin Township, Jefferson Township, the City of Whitehall, Truro Township, and Violet Township. Since go live, Mifflin Township has purchased further production Mobile client licenses and expanded the Training system.

For more information, visit www.tiburoninc.com

- Corporate News/9-1-1magazine.com (via Tiburon, 4/10/14)

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