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RapidSOS and Zetron Announce Successful Deployment of Enhanced Location Solution and Participation in Tennessee Pilot Project

Date: 2017-06-19
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Zetron, a leading provider of mission-critical communication solutions worldwide, has partnered with RapidSOS in the deployment of RapidSOS-enabled Zetron MAX Call-Taking software in multiple Public Safety Answering Points (PSAPs) in Tennessee. PSAPs equipped with the newest MAX Call-Taking software are actively participating in a statewide pilot project coordinated by the TN Emergency Communications Board, a nationally recognized leader in Next Generation 9-1-1 deployments.

Through this integration, PSAPs using Zetron’s MAX Call-Taking solution have the ability to query the RapidSOS NG9-1-1 Clearinghouse when a wireless call is received. In return, the Clearinghouse transmits device-based hybrid location obtained from all smartphone location sensors through NG9-1-1 delivery mechanisms. The RapidSOS Clearinghouse functionality will by default be integrated into all upcoming deployments of the Zetron MAX Call-Taking 1.8 release.


Multiple PSAPs equipped with the newest Zetron MAX Call-Taking solution have participated in comparative location testing across Tennessee in a pilot project overseen by the State Emergency Communications Board. The results have shown that location transmitted to the RapidSOS NG9-1-1 Clearinghouse via device-based hybrid location mechanisms is not only more accurate, but also is available faster than traditional ALI location information. Initial findings put device-based hybrid location within 50 meters of ground truth for 97% of calls, compared to only 44% of calls that were reliant only on ALI location information. Detailed test results and a project summary for the Statewide Pilot Project can be found here.

“The results of the location testing were better than I could have ever hoped for”, said Alice Johnson, Zetron’s MAX Call-Taking product manager. “This partnership is going to give call takers using our systems the location data they need to dispatch help quickly, speeding up response times and improving emergency outcomes.”

For more information, visit: 

- Corporate News/ (via Zetron, 6/2/17)


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