General Dynamics - Pathfinder Ad

9-1-1 Magazine: Managing Emergency Communications

Priority Dispatch

Navigator 2018

9-1-1MAGAZINE.com
TOPIC SPONSORS

 

Alastar

NG9-1-1

Stratus Technologies

CAD, NG911 & Records Management

VPI

Recording Systems

Adcomm

Facilities Planning and Design

First Contact 911

Training Trends & Tactics

Willdan

Interoperability

 

Holland Co     
Mobile Command Vehicles

 

 

The Importance of Attending a Citizen's Academy

Author: Ryan Dedmon, Anaheim PD Communications

Copyright: 9-1-1 Magazine, Feature Content

Date: 2013-02-12
Share |

As a dispatcher, I talk to citizens all day long over the phone when they call to report complaints and request police assistance.  I am often surprised to hear many of their complaints concern matters that are not police related.  I am even more surprised to learn from citizens the misconceptions they have regarding how their local police department should operate to serve them. 

Maybe it is Hollywood.  Let’s face it, people only call the police when they need help, and when that time comes they expect police to do for them what they have seen in the movies… kick doors down, go in guns blazing, make arrests, and instantly resolve problems.  Although this makes for an entertaining movie plot, it is usually far from the reality of how real-world police work is done.  It is for this very reason that many police agencies have created a citizens academy at their respective departments.

Newly hired police officers go through a police academy for training.  A citizen’s academy is the same principle, but designed for members of the community.  It gives the general public a behind-the-scenes look at how police agencies work.  Citizen’s academies vary in length depending on the hosting agency and that agency’s goals; some can be as short as 4 weeks, while others can be as long as 16 weeks.  Citizens usually meet at the particular agency one night a week for classroom style training.  Every week a different member of the agency comes down and teaches the class about different working roles at the department.  One week, a homicide detective might teach the class about the work the homicide division does, while a collision investigator might teach the class the following week about DUI investigations.  Larger agencies might have longer programs because they can have several specialized units: patrol, dispatch communications, investigations, proactive suppression, K9’s, SWAT, air support, and search & rescue.  Smaller agencies might have shorter programs but have the benefit of allowing citizens to personally get to know employees at the agency.   

The primary goal of a citizen’s academy is education.  In the last two decades, police agencies have become increasingly more proactive with public relations, specifically education.  The idea is to achieve transparency in order to build trust and a working relationship with the community being served.  In other words, if a police agency opens its doors to show “Citizen Joe” how it operates then Citizen Joe will have a better understanding and appreciation of how police work to keep his community safe.  The more eyes there are watching a neighborhood to report suspicious or criminal activity, then the safer our communities will be. 

I always try to share with citizens about the opportunity to attend my department’s citizen’s academy.  It increases social awareness and brings people together by encouraging them to work with their local police department with other available resources to solve problems in the community.  Contact your local police agency and inquire if they offer a citizens academy.  What better way to build an alliance between citizens and the police?

Comments

Show: Newest | Oldest

Post a Comment

Log in or sign up to comment

 
9-1-1 Magazine is a Sponsor of the California Mobile Command Center Rally

Send mail to webmaster@9-1-1magazine.com with questions or comments about this portal.

© 2010-2017 9-1-1 MAGAZINE and 9-1-1MAGAZINE.com. The content of this portal is the property of 9-1-1 MAGAZINE and 9-1-1MAGAZINE.com.  We encourage government public-safety agencies to share any content with their staff, however, all others must not duplicate or modify any content without prior written consent of 9-1-1 MAGAZINE. Email publisher@9-1-1magazine.com for permissions. For more information, read the Terms of Service. Continued access of this portal and system implies consent to the above statements and those maintained on the Terms of Service.

Powered by Solata

MCM Consulting Yellow Submarine Marketing

 Team Rennick