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Experienced 911 Public Safety Dispatcher Brea CA

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(***Must have passed probation at a California POST “911” agency***)
Public Safety Dispatcher I $4,094 - $5,242/Month Full-Time During Training Period (Plus an exceptional benefits package). (Full-Time training phase generally 3 to 6 months depending upon candidate’s previous experience).
Upon successful promotion to Public Safety Dispatcher II: $4,505 – $5,767/Month Full-Time (Plus an exceptional benefits package). Brea is a diverse residential, industrial, and commercial community located in north Orange County. Public Safety Dispatch personnel provide communications support for Police Services in the City of Brea and perform related duties as assigned.
The City of Brea has two core values: Customer service and learning. The City of Brea is a dynamic, customer-service oriented organization that provides a challenging and personally rewarding environment in which to work. As a Public Safety Dispatcher, you will have the opportunity to use your skills to their fullest as an integral member of our team. The City of Brea has committed itself to providing quality training, education, and development opportunities for all employees. Continuous training educates, renews, and prepares employees to remain competitive in today’s job market.By committing ourselves to learning, and continually enhancing our knowledge and skills through training, we guarantee success not only for our organization, but also for ourselves.
The full-time Public Safety Dispatcher works 12-hour shifts, 3 days per week with one 8 hour “payback shift” every other week. Shift assignments rotate every four months. Personnel must be available to work day, evening, and midnight shifts, as well as weekends and holidays.
FILING DEADLINE: Completed electronic employment applications and typing test certificates verifying the candidate has passed a 5 minute typing test at 40 or more words per minute, net of errors within the last year, will be accepted on an ongoing basis until a sufficient number of qualified candidates are processed. Electronic employment application forms are available on-line at or can be accessed at the public kiosk located on the 3rd floor main reception area at the Brea Civic & Cultural Center (please call 714-990-7600 to confirm the City’s closed every other Friday schedule). Internet access is also available at many public libraries. Resumes cannot be accepted in lieu of a City of Brea employment application. The City of Brea cannot accept responsibility for notifying candidates of incomplete applications. It is the candidate’s responsibility to make sure the application and typing certificate is properly submitted.
**Only electronic applications submitted via the online applicant system will be accepted.**
EXAMPLES OF ESSENTIAL JOB FUNCTIONS include, but are not limited to, the following: Receives emergency calls from the public for police, or other emergency services; evaluates information to determine location of the emergency and the appropriate personnel and equipment needed; dispatches emergency units on the computer aided dispatch system (CAD) as necessary per established procedures; maintains contact with all units on assignment to determine status and location;  communicates with callers to determine continuing disposition of calls, provide assistance and explain response procedures; receives 911 emergency calls and major emergency and public disaster calls; contacts County and emergency management network agencies to provide information and coordinate call responses; operates a variety of telecommunications and computer equipment; answers non-emergency calls for assistance, screens calls, and routes calls to appropriate person or office; monitors jail alarms and operates controls to jail doors and sally port, tests and inspects equipment as required; enters, updates, and retrieves police related data from computer and teletype networks; inputs a daily log of all calls field units were dispatched to or initiated; assists field personnel by searching records and requesting information from other law enforcement agencies in conjunction with field investigations being carried on by department personnel; and performs clerical duties as they apply to arrests and entries into the California Law Enforcement Telecommunications System.
IN ORDER TO QUALIFY FOR THE POSITION OF PUBLIC SAFETY DISPATCHER I, candidates must have a general knowledge of standard radio or telephone communications equipment and must have the ability to: Exercise judgment in determining priority of calls and unit assignments in order to dispatch police units quickly and effectively, as well as effectivelycommunicate with and elicit information from upset and/or irate citizens; accurately and simultaneously monitor the status of multiple calls and units; learn the geography and location of streets, landmarks, and public and private facilities for the City of Brea; learn to operate the Computer Aided Dispatch (CAD) system; learn to simultaneously operate a variety of telecommunications and computer equipment such as personal computers, telephones, radio transmitters, teletype equipment, logging recorder, and facsimile machines; spell correctly and type 40 net words per minute; and understand and follow oral and written instructions. Within the first year of employment, candidates must successfully pass the POST Public Safety Dispatcher’s Basic Course.
Candidates must have the ability to work evening, day, and midnight shifts, as well as weekends and holidays. Candidates must have the physical ability to: Frequently sit, stand, reach, lean, twist, turn, grasp, feel, lift, push, pull, bend, kneel, and sit for prolonged periods of time; manipulate feet to operate radio microphone; input information into computer for prolonged periods of time; hear and speak to the general public, public safety personnel, and City staff on the telephone, radio communications equipment and in person; hear and detect radio traffic, ringing telephones and alarm tones while speaking on radio communications equipment or on the telephone; read computer display monitors and distinguish colors on computer display monitors; read and understand technical manuals related to communications equipment, as well as reports, contracts, correspondence, memorandum, and other written materials. Candidates may be exposed to: Background noise, static and noise from radio communications equipment, telecommunications equipment, and other office equipment; and vibration and pitch of computers.
EXPERIENCE AND EDUCATION: Candidates should possess any combination of experience and education that would likely produce the required knowledge and abilities and enable the individual to successfully perform the essential functions of the position. A typical combination is graduation from high school or the G.E.D. equivalent, and one year of recent public safety (police) dispatching experience and successful passing of probation at a POST recognized agency. Candidates must currently posses a basic POST certificate.
THE SELECTION PROCESS shall consist of two phases.
1. Application Review: The first phase will be a detailed review and appraisal of each candidate's application and attached typing certificate. Candidates must provide with their electronic employment application form, a typing certificate or proof on letterhead from a testing agency (including the address and phone number of the testing agency) verifying the candidate has passed a 5 minute typing skills test at 40 or more words per minute, net of errors, within the last year. Internet based typing test certificates are not acceptable. Applications cannot be accepted without providing a typing certificate as noted above.  (If you should need assistance in completing the employment application, or in participating in the selection process, please notify Human Resources.) Application review is for qualifying purposes only. There is no weight assigned to this phase. Those candidates determined to be most qualified on the basis of education and experience, as submitted, may be invited to participate in the next phase.
2. Oral Appraisal Interview (Weighted 100% of overall score): A minimum score of 70% must be obtained for placement on the Employment Eligibility List for Public Safety Dispatcher I.  
Employment Eligibility Lists are generally valid for one year. Appointments to the position will be made from the Eligibility List.  The prospective candidate must successfully complete a thorough background review, which for some positions may include a credit history check and polygraph examination similar to that administered to police officer candidates. Upon a contingent offer of employment, the prospective candidate must successfully complete a medical examination, psychological examination, and provide proof of legal work status. All new employees will be fingerprinted as a part of the employment process, and a criminal history check will be conducted with the Department of Justice and Federal Bureau of Investigations.  As agreed upon by the Brea Police Association (which represents Public Safety Dispatchers) in negotiations, new employees shall, as a condition of their continued employment, refrain from smoking or using any tobacco products at any time on or off duty. Violation of this condition of employment may subject the employee to disciplinary action.
DISASTER SERVICE WORKERS - In accordance with Government Code Section 3100, City employees, in the event of a disaster are considered disaster service workers and may be asked to respond accordingly.
The provisions of this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice. Telephone (714) 990-7600

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