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Emergency Communications Manager-City of Milwaukee

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Emergency Communications Manager—City of Milwaukee

 Full-Time - $83,481-$105,669


Education:      Bachelor’s degree in police science, criminal justice, computer science, or a closely related field from an accredited college or university.

 Qualification: Four years of supervisory experience working with an emergency communications service (public-safety answering point).

Valid driver’s license at time of appointment and throughout employment. Equivalent combinations of education and experience may also be considered.

Job Description:        

•          Interpret and apply department standards, policies, and procedures, along with pertinent federal, state, and local laws, codes, and regulations.

•          Oversee and monitor the maintenance and implementation of technology systems, including computer-aided dispatch (CAD), automated telephone, and radio systems.

•          Work with vendors, contractors, and consultants regarding the maintenance and repair of equipment.

•          Plan, prioritize, assign, review, coordinate, and manage through shift supervisors the day-to-day operations of the division, including improving service delivery methods and procedures related to the allocation of resources.

•          Oversee the preparation and administration of the division’s budget, inter-agency grants, and requisition of supplies and materials.

•          Work cooperatively with department members, other City departments, government officials, and members of the community; resolve problems; investigate and respond to citizen complaints and inquiries; conduct highly complex or sensitive investigations; and respond to inquiries from City representatives and the general public.

•          Ensure the recording of phone and radio traffic within the Communications Division as well as the retention of records as required by policy.

•          Ensure quality assurance monitoring of division personnel including call activity, review of incidents and complaints, and identification and resolution staff performance issues in adherence with operating procedures and goals.

•          Participate in the selection, training, and development of the Communications Division’s personnel.

•          Develop and improve standards, policies, and procedures, and monitor compliance.

•          Manage the transition from sworn to civilian management of the public-safety answering point (PSAP).

•          Testify when necessary in court depositions related to the Communications Division’s Standard Operating Instructions and Standard Operating Procedures.

•          Present information before public safety or Common Council Committee meetings upon request. 

How to Apply:  (Link to your web site application form, email, or any other contact info) 

•            APPLICATIONS and further information may be accessed by visiting,


•          If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or

•          The Department of Employee Relations is located at City Hall, 200 E. Wells St., Room 706, Milwaukee, WI 53202. 

Application Deadline: June 9, 2017


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