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Information Systems Manager, North County (San Diego, CA) Dispatch Joint Powers Authority

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Invites Applications for the Position of Information Systems Manager

$5,986 to $7,276 Monthly

Plus a comprehensive benefits package including health, dental, life, disability, and CalPERS retirement plan, employee paid.  (2% at 62 for new members or 2.5% at 55 for classic members)



Under general direction of the JPA Administrator, the Information Systems Manager shall assist in the coordinating, planning, project management, maintenance, and support of an automated public safety dispatch, information, data, and related communication systems. The position of Information Systems Manager is FLSA exempt.



Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and internet systems or a segment of a network system.


Prepare fiscal documents as it relates to information technology projects and support.


Must possess Project Management skills.


Must be able to manage, direct, supervise, train, and evaluate staff based on current policies and procedures. 


Assist novice system users.


Must utilize good judgment, flexibility, and sensitivity in response to changing situations and needs.


Experience working on and troubleshooting complex Cisco networks with multiple network segments, VPNs, VLANs, Cisco routers, switches and network devices.


Ability to produce professional staff reports, written procedures, documentation, and project update reports to upper management as required.


Ability to work independently or in a team environment, and with limited direction.


Must be able to multitask in a highly stressful environment and work on concurrent projects.


A problem solver, well organized, and a team player with solid oral and written communications skills.



The qualified candidate must have a High School diploma or equivalency and an Associate’s degree from an accredited college or university with major course work in Computer Science or a related field.


2 years of supervisory management experience in Information Technology is required.


Cisco, CCNP certification, or equivalent experience.


Experience with networks and network management utilizing routers, firewalls, switches, and Microsoft Windows domain operating systems; working knowledge and experience in server assembly, configuration, and operation, including systems server environments and peripherals as disk controllers, RAM expansion and network cards; Cisco firewalls and routers.


Experienced with Microsoft Office, including Access, Excel, PowerPoint, Project, Outlook, and Word.



Bachelor’s degree in computer related discipline or Cisco CCIE Certification.


2 years experience in Information technology for a Public Safety Agency or similar environment.


Experience in website maintenance.


Experience with TriTech CAD systems.


Knowledge and experience with 9-1-1 phone systems, next generation 9-1-1  phone systems and technology.


Knowledge of Geographic Information Systems (GIS) enterprise systems.


Knowledge of Public Safety Radio Systems, 800 MHz trunked radio systems, and VHF.



This position has a forty-hour a week work schedule.  The candidate may be asked to work nights, weekends, and/or holidays for special projects.  The candidate may also be asked to work emergency events and situations at any time.



Applications available at  Please submit an application, supplemental questionnaire, and resume to:


North County Dispatch JPA

Personnel Department

P.O. Box 410

Rancho Santa Fe, CA 92067


Completed applications and supplemental questionnaires will be accepted until 5:00 p.m., July 31, 2014.


Resumes may be submitted, but not substituted for the application and supplemental questionnaire.  Failure to submit a complete application and supplemental questionnaire will disqualify you from consideration.  Applications must be signed.  (Postmarks, faxes and interoffice mail will not be accepted.)



Applications, supplemental questionnaires, and resumes will be reviewed to determine the most appropriately qualified candidates who will be invited to participate in the examination process, which may include an assessment center.  This assessment center may consist of the following exercises: written exercise, structured oral board and a workplace scenario.  Applicant will be notified of assessment test dates.  Any provision contained in this announcement may be modified or revoked without notice.  The provisions of this announcement do not constitute an expressed or implied contract.


Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise the North County Dispatch JPA - Personnel Department, upon submittal of application.  Documentation of the need for accommodation must accompany the request.  The North County Dispatch JPA is an Equal Opportunity Employer (EOE).


$5,986 to $7,276 Monthly

Plus a comprehensive benefits package including health, dental, life, disability, and CalPERS retirement plan, employee paid.  (2% at 62 for new members or 2.5% at 55 for classic members)


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