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9-1-1 Magazine: Managing Emergency Communications

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Operations Manager, Dublin, OH

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Closing Date/Time:    8/17/15

Salary:  $72,2000 - $105,900

Job Type:  Full-time

Department:  Law Enforcement

Primary Focus:

Under direction from the Civilian Bureau Commander, directs and manages Communications Center personnel in the performance of job duties and responsibilities; manages Communications Center operations and activities; serves as Civilian Bureau Commander in his/her absence.


To learn more about the Northwest Regional Emergency Communications Center go to .


Incumbent must model the following established core values:  Integrity, Respect, Communication, Teamwork, Accountability, Positive Attitude, and Dedication to Service.


Supervisory Responsibilities:

This position is responsible for supervising all Communication Supervisors and Communications Technicians in the communication center.


Essential Functions:

Manages operational aspects of Communication Center and l personnel in the performance of job duties and responsibilities (e.g., assigns tasks, provides direction, recommends discipline, evaluates employee performance levels, approves leave requests, etc.).

Manages personnel and labor relations systems and coordinates other personnel activities (i.e., updates training manuals, interviews job applicants and recommends hiring, evaluates performance of trainees, recommends salary increases and promotions); prepares and submits paperwork on all personnel activities to Bureau Commander for approval; develops personnel budget; develops departmental policies and procedures; serves as Bureau Commander  in his/her absence; serves on personnel committees; conducts agency personnel investigations; conducts agency predisciplinary conferences, etc.

Determines needs of service (e.g., operational performance standards, quality assurance standards, staffing levels, liability concerns, etc.); advises regarding electronic technical equipment, etc.

Plans and directs the operations of the multi-jurisdictional and multi-disciplinary 9-1-1 communications center, to ensure provision of emergency call receiving and dispatching services to the agencies being served.

Prepares and maintains records, reports and correspondence; disseminates information; meets with staff, participates in executive staff meetings and responds to inquiries on agency matters;

Represents the Communications Center at local, regional and national boards, commissions and organizations related to public safety communications

Represents the Communications Center at meetings, conferences and seminars with other government agencies, business groups, citizen groups, professional associations and the public.

Ensures compliance with all applicable standards and requirements of the Commission on Accreditation for Law Enforcement Agencies and oversees the implementation of the CALEA Public Safety Communications Accreditation program.

Performs special projects as assigned



Five (5) years progressive experience in a Public Safety environment (preferably in a multi-jurisdictional, multi-discipline Communications Center) which indicates a comprehensive knowledge of communications, planning and departmental policy; a demonstrable ability to manage a large work unit and apply management principles to practical situations.


A Bachelor’s degree from an accredited college or university with major course work in communications, public safety dispatch, or any equivalent combination of education and experience.


Certification as a NENA Emergency Number Professional and/or APCO Registered Public Safety Leader is strongly preferred.


Considerable knowledge of Part 90 Federal Communications Commission (FCC) rules and regulations.


Considerable knowledge of LEADS and NCIC regulations, and rules regarding the release of criminal history information.


Considerable knowledge of 911 system operations, practices, procedures and standards and computer-aided dispatch (CAD) automated information/communications system.


Necessary Special Requirements:

Possession of a valid driver's license

Must establish and maintain a primary place of residence within a County within which the Police Department has jurisdiction, or a county contiguous with such County of jurisdiction. (List includes Franklin, Delaware, Union, Morrow, Marion, Hardin, Logan, Champaign, Madison, Pickaway, Fairfield, Licking, and Knox Counties.)


Physical Requirements:

Ability to use Police radio communications equipment

Ability to use standard office equipment in the performance of essential functions (e.g. copier, fax, personal computer).

Ability to lift and move objects weighing 10-15 lbs.

Ability to remain sedentary, on an occasional basis, for extended periods of time.


To Apply: Apply online through


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