General Dynamics - Pathfinder Ad

9-1-1 Magazine: Managing Emergency Communications

Priority Dispatch

Navigator 2018




Stratus Technologies

CAD, NG911 & Records Management


Recording Systems


Facilities Planning and Design

First Contact 911

Training Trends & Tactics




Holland Co     
Mobile Command Vehicles



Dispatchers in Alameda County, Calif. save a woman's life in New York

Date: 2017-01-26
Share |

This is a story about the Alameda County Sheriff’s Office (ACSO) Emergency Service Dispatchers – the professionals behind the scenes who keep us all safe on a daily basis. Yesterday, they saved a life on the other side of the country. – ACSO Facebook page, reprinted by permission with thanks of the ACSO

About 6:30 am on Weds., January 25, the Idaho Crisis Center called ACSO to advise they had spoken to a female on the phone and via Facebook stating she wanted to commit suicide. She had been living in Idaho after moving to the US from China.

Preliminary information revealed the lady recently moved to California and was possibly in Alameda County.

Dispatch located the woman on Facebook and started monitoring her account. We conducted an emergency phone ping to get the coordinates on her phone.

An ACSO detective spoke with the female who was very distraught and advised she was in New York.

While monitoring her Facebook the lady went “live” speaking about her pending suicide and began cutting herself in front of viewers. Dispatchers became increasingly concerned for her safety.

The first phone ping came back to Long Island, Rockville Center, NY. Dispatch immediately acted on this information.

Rockville Center PD was contacted and our dispatchers advised them the woman was in a car. We explained what was happening and described the buildings and surrounding area based on the Facebook Live feed.

An additional ping came in and pin pointed the street she was on. Dispatchers found the building she was parked near on Google Maps.

Dispatchers in Alameda County directed Rockville Center PD to the location from across the country.

The officers in NY found the woman passed out inside her vehicle in front of a church.

Due to the hard work and determination of the ACSO dispatchers, this woman was located across the country and her life was saved. She will be getting the help she needs.

Thank you ACSO Dispatchers for your amazing work. You saved a life!

A special thanks to ACSO Dispatchers: ESD II Guzman, ESD II Williams, ESD II Burns, ESD II Rasmussen, ESD I Wirkkala

- People, Places & Things/ (via ACSO on FB, 1/26/17)


Show: Newest | Oldest

Post a Comment

Log in or sign up to comment

9-1-1 Magazine is a Sponsor of the California Mobile Command Center Rally

Send mail to with questions or comments about this portal.

© 2010-2017 9-1-1 MAGAZINE and The content of this portal is the property of 9-1-1 MAGAZINE and  We encourage government public-safety agencies to share any content with their staff, however, all others must not duplicate or modify any content without prior written consent of 9-1-1 MAGAZINE. Email for permissions. For more information, read the Terms of Service. Continued access of this portal and system implies consent to the above statements and those maintained on the Terms of Service.

Powered by Solata

MCM Consulting Yellow Submarine Marketing

 Team Rennick

Holland Co