General Dynamics - Pathfinder Ad

9-1-1 Magazine: Managing Emergency Communications

Priority Dispatch

Navigator 2018




Stratus Technologies

CAD, NG911 & Records Management


Recording Systems


Facilities Planning and Design

First Contact 911

Training Trends & Tactics




Holland Co     
Mobile Command Vehicles



Avaya Executive to Co-Chair the Disability Advisory Committee - Emergency Communications Subcommittee

Date: 2017-04-05
Share |

Mark Fletcher, Chief Architect - Worldwide Public Safety Solutions at Avaya, a global leader in mission critical, real-time communication applications, has been appointed to help lead the Federal Communications Commission (FCC) DAC’s Emergency Communications Subcommittee. The appointment represents the continued recognition of Avaya’s helpful participation on prior FCC advisory committees that have been dedicated to achieving equal access to emergency communications for individuals with disabilities.

In the past, Fletcher participated on the FCC’s Emergency Access Advisory Committee (EAAC), the FCC Task Force for Optimized PSAP Consolidation (TFOPA) and the initial session of the DAC, which completed its charter in 2016. During the first session, contributions to Text to 9-1-1 best practices were made by Fletcher, as well as the creation and maintenance of a Text to 9-1-1 deployment map based on data collected by the Commission’s Public Safety and Homeland Security Bureau.

During the next DAC session, the subcommittee has been specifically tasked by the Chairman’s Office with developing recommendations on integrating real-time text into emergency communication systems, and prioritizing emergency information conveyed aurally on television through the secondary audio stream, which is necessary to ensure that people who are blind or visually impaired have access to such information.

The DAC provides a means for stakeholders with interests in accessibility issues to exchange ideas, facilitate the participation of consumers with disabilities in proceedings before the Commission, and assist the Commission in educating the greater community and covered entities on disability-related matters.  

Avaya, dedicated to improving access to emergency services since its founding in 2000, holds dozens of accessibility patents for communications tools and solutions for people with disabilities in businesses and government organizations worldwide. Pioneering several public safety initiatives globally, Avaya and Fletcher have spearheaded the adoption of Kari’s Law, which enables 9-1-1 access in leading hotel and motel sites in select states across the country.  The company also holds dozens of patents for communications tools and solutions for people with disabilities. 

“Enabling access to emergency communications to more than 50 million Americans with disabilities can literally mean the difference between life and death,” Fletcher said. “I am honored to have been appointed to this important subcommittee and I look forward to working with my fellow subcommittee members in advancing the Commission’s goals in this area.” 

About the Federal Communications Commission Disability Advisory Committee
On Dec. 2, 2014, the Commission announced the establishment of a new federal advisory committee, the Disability Advisory Committee (DAC), to provide advice and recommendations to the Commission on a wide array of disability issues within the FCC’s jurisdiction.  A second two-year term of the DAC was authorized on December 29, 2016.  To learn more about the DAC, please visit

For more information on Avaya, please visit

- People, Places & Things/ (via Avaya, 4/5/17)


Show: Newest | Oldest

Post a Comment

Log in or sign up to comment

9-1-1 Magazine is a Sponsor of the California Mobile Command Center Rally

Send mail to with questions or comments about this portal.

© 2010-2017 9-1-1 MAGAZINE and The content of this portal is the property of 9-1-1 MAGAZINE and  We encourage government public-safety agencies to share any content with their staff, however, all others must not duplicate or modify any content without prior written consent of 9-1-1 MAGAZINE. Email for permissions. For more information, read the Terms of Service. Continued access of this portal and system implies consent to the above statements and those maintained on the Terms of Service.

Powered by Solata

MCM Consulting Yellow Submarine Marketing

 Team Rennick