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Contra Costa Regional Fire Comms Center Upgrades to NG9-1-1, Vesta 4 Solution from Airbus DS Communications
Kody Kerwin, Telecommunications Manager with the Contra Costa Regional Fire Communications Center (CCRFCC) in Pleasant Hill, California, reports the installation of a new telephone system that will aid in improved services to its’ customers.
The CCRFCC is a consolidated Fire/EMS communications center that was formed in 1995 to provide public safety services to the majority of the 1,094,205 citizens within Contra Costa County’s 715 square miles. CCRFCC service area encompasses twenty (20) cities; including five (5) independent fire agencies.
In 2013, CCRFCC answered approximately 150,000 telephone calls for service. There were a total of 93,000 emergency 9-1-1 calls; and of those calls, 57% were received by wireless callers.
Kerwin stated, “As our population continues to grow and technologies advance, we need to ensure that when an emergency call is received we have the right tools in place to protect and serve the citizens of Contra Costa County.”
The CCRFCC has upgraded its existing 9-1-1 equipment with the next generation 9-1-1 (NG9-1-1) Vesta 4 ® call processing solution from emergency communications leader Airbus DS Communications (formerly Cassidian Communications®). The system was installed by Carousel Industries. Carousel Industries will also be the primary support and maintenance provider for this system.
Above: CCRFCC's Vesta 4® call processing system from Airbus DS Communications runs on the screen at far left.
According to Kerwin, “The need to decrease response times by reducing call processing times and the need to improve current technology gave us the opportunity to upgrade our existing equipment to a system that can meet the demands of our growing community. NG9-1-1 technology has provided those tools for us.”
Having standardized NG9-1-1 equipment and standard operating procedures between alternate public safety answering points (PSAP’s) allows virtually seamless processing of emergency calls should anything happen at the CCRFCC facility. “If our call center gets flooded or damaged; or inundated with calls, our community will still be able to reach us in the case of an emergency. There is no single point of system failure” said Kerwin.
The decision to upgrade the call processing solution to the NG9-1-1 technology allows the call takers to perform their jobs with more efficiency as they immediately identify the call type – Wireless vs. Landline and current location of the caller. Based on this information CCRFCC can dispatch the appropriate first responders to the citizen’s request.
This upgrade also provides CCRFCC the future ability to begin receiving text to 9-1-1, and implement other data technologies yet to be defined by the State of California 9-1-1 Authority.
- People, Places & Things/9-1-1magazine.com (via CCRFCC, 9/25/14)