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Denise Amber Lee Foundation Inspires Unanimous Vote at New Hampshire 9-1-1 Conference

Date: 2012-05-07
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President Nathan Lee appeals to state 9-1-1 telecommunicators to establish a uniform training and certification standard


In April, the annual state conference of the New Hampshire Emergency Dispatchers Association (NHEDA), voted unanimously to adopt a uniform standard of training for all state 9-1-1 call takers and dispatchers.  The vote was taken after Denise Amber Lee Foundation President, Nathan Lee, spoke about the tragic story of his wife’s abduction and eventual murder due to mistakes made in his local 9-1-1 center the evening of January 17th, 2008.  NHEDA President, Paul Bagley, said, “Thanks to Nathan’s presentation we passed the voluntary certification and training standard on a unanimous voice vote!   I cannot begin to thank you enough for attending our opening breakfast and speaking to our organization this year.  Prior to you speaking I was the lone voice in New Hampshire concerning the immediate need for training and certification standards for emergency dispatchers.  Now I have the support within my organization to start moving forward.  Others now see what you and I see.

"Your remarks brought tears to literally every person in the room.  Even the hotel staff members present were in awe of your family’s ordeal.  But more important than the story came the understanding of the need for more in-depth training toward an industry standard.  I’m particularly glad you sited the amount of training required to hold a New Hampshire hairdressing or aesthetician license, since both of these life-saving occupations require a level of scrutiny that far exceeds that of the public’s only link to life-saving emergency services.  It is a point that will be made even more loudly in the halls of the State House.”

The mission of the Denise Amber Lee Foundation, a 501c3 non-profit, is to promote and support public safety through uniform training, standardized protocols, defined measurable outcomes and technological advances in the 9-1-1 system.  Established in June 2008, in response to the murder of Denise Amber Lee, the foundation seeks to use the emotional power of this senseless tragedy to promote and encourage the use of technology, training, and procedures to reduce the occurrences of human error.  The foundation is determined to channel and focus the public outrage of these tragic events to drive rapid change to public policy and procedures.  For more information, please visit

For more information on the New Hampshire Emergency Dispatchers Association, see:

- People, Places & Things/ (via APCO/PSTC, 4/24/12)


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