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PSAPs in Europe 2013 Overview Published by EENA
An annual publication of the European Emergency Number Association
The European Emergency Number Association (EENA) has released the 'Public Safety Answering Points (PSAPs) in Europe' publication, edition 2013. In addition to the 28 EU countries, plus Iceland, Norway, Serbia and Turkey, this year's 145-page document provides an overview of the PSAPs structure in Albania, Bosnia Herzegovina, Kosovo, Moldova, Republic of Macedonia and Montenegro.
"The Public Safety Answering Points in Europe document has already become an invaluable reference point and resource for all professionals working in public safety in Europe and beyond. EENA's main publication is a unique document that fosters the sharing of experiences and best practice information on a European level. Based on the contribution of our members, the 2013 edition has been updated with additional information on the structure of emergency call centres, data such as the volume of emergency calls made and technologies used by emergency services as well as the future developments planned, including eCall, in each country", says Gary Machado, Executive Director of the European Emergency Number Association.
Download the abstract of the Public Safety Answering Points (PSAPs) in Europe 2013 document as a PDF file here
- People, Places & Things/9-1-1magazine.com (via EENA, 12/10/13)