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Enbridge Offers Online Pipeline Emergency Training For 9-1-1 Dispatch Centers

Date: 2014-03-12
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Enbridge Inc. and Midcoast Energy Partners, L.P. have announced the successful launch of an online pipeline emergency training program for 9-1-1 center personnel serving areas along Enbridge’s onshore pipeline systems throughout the United States and Canada, including the Vector Pipeline system operated by Enbridge.

The training was developed in partnership with the National Emergency Number Association (NENA) and includes material from a NENA standard and Pipeline Emergencies, an industry-leading pipeline emergency response training program developed by the National Association of State Fire Marshals (NASFM).

“9-1-1 call takers and dispatchers have an important role in keeping the community safe during an emergency,” said Cynthia Hansen, Senior Vice President, Enterprise Safety & Operational Reliability for Enbridge. “We are committed to providing them, and emergency responders of all disciplines, with the training and information they need to initiate a safe and effective response to a pipeline incident. The new Dispatch Module of our Enbridge and Vector Pipeline Emergency Responder Education Program will provide emergency responders in the U.S. and Canada with valuable training where and when they need it and at no cost.” (continues below)

The one-hour training program features 3-D, interactive graphics to help call takers and dispatchers better visualize how to initiate a response to pipeline incidents. The program covers the basics of crude oil and natural gas gathering and transmission pipeline operations. It also includes real-life scenarios that guide dispatchers on how to recognize the warning signs of a potential pipeline emergency, locate contact information for pipeline operators, and relay information to the public and emergency responders.

“NENA is excited to assist Enbridge in the development of the 9-1-1 and dispatcher training program for North America’s first responders,” said Ty Wooten, NENA Education and Operations Director. “This program will provide 9-1-1 call takers and public safety dispatchers with the training they need to expedite response and provide information to people reporting pipeline emergencies.”

The 9-1-1 Dispatch Module is part of the Enbridge and Vector Pipeline Emergency Responder Education Program (EREP), an online portal launched in the U.S. in December 2012 and Canada in April 2013. EREP provides an overview of crude oil and natural gas operations, the Incident Command System and how Enbridge will communicate and work with emergency responders during a pipeline emergency, and practical scenarios to allow emergency responders to visualize an actual response. Since its launch, more than 2,000 emergency responders, Enbridge employees, and other interested parties have registered for the program; more than 1,000 have completed the program.

Information on accessing the training program can be obtained by sending an email to ERinfo@enbridge.com. More information about Enbridge’s outreach to emergency responders in communities along our pipeline system in the U.S. and Canada can be found at enbridge.com/ERinfo.

- People, Places & Things/9-1-1magazine.com (via Enbridge, 3/10/14)

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