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FCC Report on 9-1-1 Calling From Persons with Disabilities
In May, the Federal Communications Commission (FCC) commissioned a study in conjunction with the Emergency Access Advisory Committee (EAAC) to determine how callers with disabilities interacted with 9-1-1. The study found that:
- 48.1% would prefer to use text messaging to contact 9-1-1
- 77% with hard-of-hearing would prefer to have the call taker text them back during a 9-1-1 call
- 25% have used 9-1-1 services in the past 2 years
- 31.7% used a mobile phone to call 9-1-1
- 61.8 would prefer to be able to call 9-1-1 using their cell phone
To download the complete report from the FCC web site, click here.
To download an analysis of Emergency Calling for Persons with Disabilities from Rave Mobile Safety, click here.
This free analysis is brought to you by Smart911.
- People, Places & Things/9-1-1magazine.com (via Smart911, 10/6/11)