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Survey Reveals Growing Adoption of Incident Command System within Utilities Industry

Date: 2013-10-23
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Utilities and the Incident Command System (ICS): A Progress Report

Utilities are increasingly adopting the Incident Command System (ICS). To identify trends, best practices, and challenges of ICS in the utilities industry, Macrosoft conducted a survey of 85 participants, representing large and small utilities, drawn from all regions of the U.S.

The survey results present a mixed picture.  While much progress has been made, significant obstacles remain. For example, companies are expected to implement ICS but they fail to budget for it.

The Survey findings include:

  • 95% see ICS as "important" or "very important" for effective emergency response.
  • 50% of companies train on ICS annually, about 10% train quarterly.
  • 56% indicated their companies have no software application supporting their ICS process.

The survey results are presented in four critical sections:

  1. Adoption
  2. Training
  3. Execution, and
  4. Tools & Technology 

The adoption and implementation of ICS, as with any comprehensive system intended to manage highly complex phenomena, will inevitably encounter obstacles. But those shortcomings – the lack of uniformity, standardization, and automation in ICS adoption, training, execution, and tools – also suggest some concrete steps the industry could take to overcome them.

Download and review the full report here .

About Macrosoft
Developers of Software for the Utility Industry:
Assessments on Demand (AoD) a device independent system for capturing & communicating damage & restoration estimates
     www.assessments-ondemand.com
Resources on Demand (RoD) a network-based, multi-user tool that manages resource requests, tracks personnel movements, and supports lodging/logistics during a large-scale restoration event.
     www.resources-ondemand.com
Outage Central (OC) a portal designed to help utility emergency resource personnel get comprehensive outage links, severe weather alerts, and outage news.
     www.outagecentral.com

- People, Places & Things/9-1-1magazine.com (via Macrosoft, 10/22/13)

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