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National Association of State 911 Administrators Releases Paper on 9-1-1 & Emergency Management: Best Practices for Coordination and Collaboration
The National Association of State 911 Administrators (NASNA)has released a white paper to promote collaboration and coordination between 9-1-1 authorities and emergency management authorities. The paper is entitled “911 and Emergency Management: Best Practices for Coordination and Collaboration.”
“9-1-1 people and emergency management people often do not work together as well as they could,” said Harriet Miller-Brown, NASNA’s president, “despite the fact that 9-1-1 is the primary means people use to get help during a disaster. This paper is a tool that local and state 9-1-1 managers and authorities can use to identify practical things they can do to ensure that 9-1-1 becomes part of what emergency managers do.”
Most large-scale emergencies, such as natural disasters, involve 9-1-1 in some way.
- The 9-1-1 system is the primary means by which people get access to the first responders that can help them. As a result, 9-1-1 communication centers likely know about a widespread emergency before emergency managers do.
- Major disasters may devastate communications, which means that 9-1-1 communications may also be impacted.
- Like the first responders, 9-1-1 telecommunicators may experience emotional and psychological trauma as a result of what they see and hear during a disaster or mass casualty event.
For more information, see http://nasna911.org/
- People, Places & Things/9-1-1magazine.com (via NASNA, 9/17/15)