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National Association of State 911 Administrators Releases Paper on 9-1-1 & Emergency Management: Best Practices for Coordination and Collaboration

Date: 2015-09-18
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The National Association of State 911 Administrators (NASNA)has released a white paper to promote collaboration and coordination between 9-1-1 authorities and emergency management authorities. The paper is entitled “911 and Emergency Management: Best Practices for Coordination and Collaboration.”  

“9-1-1 people and emergency management people often do not work together as well as they could,” said Harriet Miller-Brown, NASNA’s president, “despite the fact that 9-1-1 is the primary means people use to get help during a disaster.  This paper is a tool that local and state 9-1-1 managers and authorities can use to identify practical things they can do to ensure that 9-1-1 becomes part of what emergency managers do.”

Most large-scale emergencies, such as natural disasters, involve 9-1-1 in some way.

  • The 9-1-1 system is the primary means by which people get access to the first responders that can help them. As a result, 9-1-1 communication centers likely know about a widespread emergency before emergency managers do.
  • Major disasters may devastate communications, which means that 9-1-1 communications may also be impacted.
  • Like the first responders, 9-1-1 telecommunicators may experience emotional and psychological trauma as a result of what they see and hear during a disaster or mass casualty event.

 <- click to download the white paper as a pdf file.

About NASNA – NASNA represents state 911 programs in the field of emergency communications. NASNA’s mission is to promote information sharing among those states with programs dedicated to implementing 911 emergency telephone systems, assist other states with resolving issues necessary to accomplish statewide implementation and maintenance, encourage the establishment of a coordination person within each state or province, identify and recommend minimum standards for 911 emergency telephone systems, identify and recommend appropriate legislation or rules concerning the administration of statewide 911 telephone system programs and serve as a knowledge resource for the membership of the Association.
For more information, see
For other papers relevant to 9-1-1 management and emergency communications, see our WHITE PAPERS page.

- People, Places & Things/ (via NASNA, 9/17/15)



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