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NENA 2012: Local and National Leaders Gather to Discuss Future of 9-1-1 System
Texting to 9-1-1, Emerging Technologies, Call Volume, Funding Among Key Issues
With more than 750,000 calls placed to 9-1-1 emergency services across the United States and Canada every day, many local call centers are stretched to the limit by advances in technology, heavy call volume, human resource and training issues, and inconsistent or inadequate funding.
To address these and related issues, nearly 2,000 9-1-1 professionals and government leaders are gathering this week at NENA 2012, the National Emergency Number Association’s (NENA) Annual Conference & Expo. Taking place through June 14 in Long Beach, California, the NENA conference features general sessions on the toughest issues facing 9-1-1, dozens of education and training sessions, networking opportunities, and an exhibit hall showcasing cutting-edge products and services.
“The nation’s 9-1-1 call centers provide lifesaving service to all Americans. But they’re in need of more help,” said NENA CEO Brian Fontes. “Our annual conference gives 9-1-1 decision makers and industry leaders a chance to share information and tackle challenges ranging from next-generation technologies, to enhanced training for call takers, to transparency and accountability in 9-1-1 funding.”
For more information, see: nena.org
- People, Places & Things/9-1-1magazine.com (via NENA, 6/9/12)