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Public Safety Community to Unite on Next Steps for Upgrades to 9-1-1 System

Date: 2014-10-07
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9-1-1 Professionals to Meet at This Week’s NENA Critical Issues Forum in Orlando


This week, the public safety community will tackle the uncertainty and fears associated with transitioning to Next Generation 9-1-1 (NG9-1-1), as they gather in Orlando Oct. 8-9th for the NENA Critical Issues Forum. 

Titled “Next Generation 9-1-1: Are We There Yet?”, the fast-paced, informative day-and-a-half forum will address the new technologies that are making their way into emergency communications, including Big Data, the Cloud, and the Internet of Things.  The program will feature discussions with leaders in the field and offer insights on navigating the challenges ahead in 9-1-1.

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“Timely adoption and deployment of Next Generation 9-1-1 will spur significant advantages for public safety and citizens in need of help,” said Brian Fontes, NENA CEO. “We are very excited to be moving toward a future where a caller can send a photo or video of a crime in progress directly to 9-1-1; where someone in an abusive situation can text for help from a safe space; and where all of this information and much more can be pushed, pulled, and shared seamlessly between 9-1-1 and responders.”

Attendees of the Critical Issues Forum will leave with a “NG9-1-1 Preparation Checklist” to assist PSAPs, 9-1-1 authorities, and states in making an educated, informed, and stress-free move towards NG9-1-1. 


“9-1-1 and public safety services are changing to meet the needs of today’s consumers, who communicate through the use of text and multimedia,” continued Fontes.  “Our goal with this event is to help provide everyone involved in 9-1-1 – from 9-1-1 authority personnel and county managers to 9-1-1 center managers, supervisors, and telecommunicators – with a clear understanding of where we are, where we’re going, and most importantly, how to get there.”

For more information on NENA’s Critical Issues Forum, see

About NENA: The 9-1-1 Association
The National Emergency Number Association (NENA) serves its members and the greater public safety community as the only professional organization solely focused on 9-1-1 policy, technology, operations, and education issues. For more information, see:

People, Places & Things/ (via NENA, 10/6/14)




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