General Dynamics - Pathfinder Ad

9-1-1 Magazine: Managing Emergency Communications

Priority Dispatch

Navigator 2018




Stratus Technologies

CAD, NG911 & Records Management


Recording Systems


Facilities Planning and Design

First Contact 911

Training Trends & Tactics




Holland Co     
Mobile Command Vehicles



"Big 4" Wireless Carriers File First Quarterly Text-to-9-1-1 Reports, Deploy Bounce-Back Messaging

Date: 2013-07-03
Share |

Pursuant to the agreement reached in December 2012 between NENA, Verizon, AT&T, Sprint, and T-Mobile, and APCO, the nation's four largest wireless carriers have submitted their first round of quarterly text-to-9-1-1 deployment progress reports.

Stratus Technologies

Most significantly, as agreed to in December and under rules adopted by the FCC in May, bounce-back notifications are now being sent to wireless subscribers when text-to-9-1-1 is unavailable in their area. In areas where text-to-9-1-1 is not available, consumers will receive an immediate response that the service is not supported and to contact emergency services by another means, such as by making a voice call or using telecommunications relay services (if deaf, hard of hearing, or speech disabled) to access 9-1-1.

"This is an important milestone on the path to ubiquitous text-to-9-1-1 service," said NENA CEO Brian Fontes. "Due to the incremental nature of text-to-9-1-1 deployment, it is essential that the public be made aware of when and where text-to-9-1-1 is available. NENA thanks the FCC and the wireless carriers for taking this swift action that nearly eliminates the risk of citizens in need mistakenly believing that a text message for assistance has been received by 9-1-1 in areas where the service is unavailable."


Under the December agreement, text-to-9-1-1 service capabilities will be deployed throughout the carriers’ wireless networks by May 15, 2014. However, text-to-9 1 1 service availability will ultimately hinge on the deployment of hardware, software, and training at the more than 6,000 9-1-1 centers across America.

Each of the "Big 4" reports can be read on the NENA web page.

- People, Places & Things/ (via NENA, 7/3/13)


Show: Newest | Oldest

Post a Comment

Log in or sign up to comment

9-1-1 Magazine is a Sponsor of the California Mobile Command Center Rally

Send mail to with questions or comments about this portal.

© 2010-2017 9-1-1 MAGAZINE and The content of this portal is the property of 9-1-1 MAGAZINE and  We encourage government public-safety agencies to share any content with their staff, however, all others must not duplicate or modify any content without prior written consent of 9-1-1 MAGAZINE. Email for permissions. For more information, read the Terms of Service. Continued access of this portal and system implies consent to the above statements and those maintained on the Terms of Service.

Powered by Solata

MCM Consulting Yellow Submarine Marketing

 Team Rennick