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New PSAP Operations Director Brings Leadership and Experience to National 9-1-1 Association

Date: 2015-05-11
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NENA announced on May 5th that Christopher Blake Carver has joined the NENA staff as the association’s new PSAP Operations Director.

In his new role, Carver will oversee projects related to current, emerging, and prospective issues affecting 9-1-1 centers (PSAPs), with a strong focus on preparing these stakeholders for Next Generation 9-1-1 implementations. Carver will also work with the developers of consumer and enterprise communications products and applications that may interface with public safety systems, to ensure that they are designed and deployed with the needs of current and future 9-1-1 systems in mind.

“We couldn’t be more pleased to have Christopher joining our team,” said NENA CEO Brian Fontes. “His experience in centers both large and small, as well as his commitment to advancing managerial and leadership best practices, will undoubtedly benefit NENA’s members and the greater public safety community.”

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Carver is a twenty-year public safety communications veteran, starting as a Fire/EMS dispatcher in Central Ohio in 1995. In 2000, he transitioned to the Fire Department in New York City where he rose to the rank of director of fire dispatch operations. During this time, he worked for many large-scale events, ranging from Superstorm Sandy in 2012 to the Blizzard of December 2010 and the Port Mobil explosion and blackout of 2003. During his time in New York, Carver became a very active writer and speaker on public safety communications, leadership, and best practices.

“This is an incredible opportunity,” said Carver. “Having been involved with NENA as a member and then as part of the association’s Education Advisory Board, I know what this organization means to the public safety community. I look forward to working alongside the NENA staff, Executive Board, and committees to provide all 9-1-1 professionals with the tools they need to best serve the public in today’s ever-evolving emergency communications environment.”


A strong proponent of professional education, Carver earned his Masters Degree (MPA-emergency management) in 2007 from Jacksonville State University. He holds ENP and RPL certifications from NENA and APCO respectively, and is a graduate of NENA’s Center Manager Certification Program. Beyond his work in the 9-1-1 center, Carver also served as an adjunct professor at the John Jay College of Criminal Justice in NYC, designing and instructing a class on public safety dispatching for non-dispatchers.

Carver takes over PSAP operations job responsibilities from Ty Wooten, who will remain with the association as Education Director and concentrate his efforts on further developing NENA’s education and training initiatives.

About NENA: The 9-1-1 Association
The National Emergency Number Association (NENA) serves its more than 9,000 members and the greater public safety community as the only non-profit professional organization solely focused on 9-1-1 policy, technology, operations, and education issues. NENA exists to ensure that 9-1-1 is prepared to meet the needs of all citizens making requests for assistance by developing standards and resources for 9-1-1 systems and operations; providing education, training, and certifications for 9-1-1 professionals; informing policymakers about issues facing 9-1-1; and educating the public about 9-1-1 systems, their importance, and their proper uses. Learn more at

- People, Places & Things/ (NENA, 5/5/15)



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